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- Tasks: Join a dynamic team to enhance customer experience and manage sales planning.
- Company: Work with an innovative organisation in the livestock feed solutions sector.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven company that values customer service and teamwork.
- Qualifications: A levels or equivalent, plus 3 years in customer service or planning.
- Other info: SAP knowledge is a plus; apply now to make an impact!
The predicted salary is between 30000 - 42000 ÂŁ per year.
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We are currently working with an international organisation that provides complete and innovative feed solutions for conventional and organic livestock farming to recruit a Sales Support Planner to join their fast-paced business.
Key Responsibilities
- Deliver a “best in class” approach to customer experience management.
- Confirm deliveries with customers for existing contracts using the Pre-Trading report. Update notes on this report to provide full visibility for the Trading Team on potential sales gaps.
- Update customers with monthly price updates, update SAP with correct pricing and haulage rates.
- Provide support and cover for other Production Planners during holiday periods and absences.
- Support the Co-Product Trading team as agreed with the Trading manager (Offering repeat spot orders, forward contracts, pitting, etc.)
- Manage sales planning on the Trading board, actively trying to close trading gaps to maximize sales opportunities.
- Enter sales orders/purchase orders to support Production Planners as required.
- Own all elements of customer service, including handling complaints, ETA inquiries, delivery date inquiries, status updates, and pricing queries.
- Inform traders of opportunities and competitor information.
- Manage incoming customer service calls.
- Update the trading board as customer confirmations are completed to reflect sales gap information.
- Manage blocked orders.
- Develop and maintain information input into the C4C database regarding all customer interactions.
Qualifications and Education Requirements
- A-level or equivalent.
Preferred Skills
- At least 3 years’ experience in a customer service or planning team environment. Knowledge of the agricultural animal feed industry is advantageous.
- Ability to recognize strategic planning opportunities and leverage them effectively.
- Strong interpersonal and social skills, with the ability to build relationships at all levels via telephone or face-to-face.
- Excellent communication and listening skills.
- Ability to remain calm under pressure and make excellent customer service decisions.
- SAP proficiency.
This role reports directly to our client’s headcount. If interested, please submit your CV via the provided link. Note: If you do not hear back within 7 days, you have been unsuccessful on this occasion.
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Sales Support Planner employer: Inizio Engage XD
Contact Detail:
Inizio Engage XD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Planner
✨Tip Number 1
Familiarise yourself with the agricultural animal feed industry. Understanding the nuances of this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SAP knowledge. Since this role requires updating pricing and managing orders through SAP, being well-versed in this system can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. As a Sales Support Planner, you'll need to handle customer inquiries and complaints effectively, so role-playing scenarios can help you prepare for real-life situations.
✨Tip Number 4
Network with professionals in the agricultural sector. Engaging with others in the industry can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Sales Support Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or planning roles. Emphasise any specific achievements that demonstrate your ability to manage customer interactions and sales planning effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the agricultural animal feed industry. Mention how your skills align with the responsibilities of the Sales Support Planner role, particularly in customer experience management and sales planning.
Highlight Relevant Skills: In your application, focus on your interpersonal and communication skills. Provide examples of how you've successfully built relationships in previous roles, especially under pressure or during challenging situations.
Showcase SAP Knowledge: If you have experience with SAP, make sure to mention it explicitly in your application. Detail how you've used this software in past roles to manage orders or customer interactions, as this is a key requirement for the position.
How to prepare for a job interview at Inizio Engage XD
✨Know Your Customer Service Basics
Since the role involves a lot of customer interaction, brush up on your customer service skills. Be prepared to discuss how you've handled complaints or difficult situations in the past, showcasing your ability to remain calm and make sound decisions under pressure.
✨Familiarise Yourself with SAP
As SAP knowledge is a preferred skill for this position, make sure you understand the basics of the system. If you have experience using it, be ready to share specific examples of how you've used SAP to manage orders or customer interactions effectively.
✨Understand the Agricultural Feed Industry
Having knowledge of the agricultural animal feed industry can set you apart from other candidates. Do some research on current trends, challenges, and innovations in the sector so you can speak confidently about how they relate to the role.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Sales Support Planner role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
