Webchat Advisor

We are growing our team

We are a Vodafone Partner Agent, based in Somerset, currently offering employment opportunities within our Web Chat team working in our office in Street – 92c Farm Rd, Street BA16 0BB.

We are looking for energetic, motivated, and enthusiastic individuals with strong communication skills, both written and verbal, and a confident and outgoing personality.

Come and be part of the exciting and supportive culture we have created here in Somerset and receive enviable employee perks and market-leading salary potential.

Our salary is a guaranteed minimum with expectations of up to £15 an hour, including bonuses, with annual salary expectations of around £40K. We can accommodate part-time and full-time flexible working hours across all positions.

Our roles offer a competitive salary and a bonus scheme which is uncapped, plus you will get to work with a fun, diverse and driven team, who love what they do, and a leadership team who will listen, support, and inspire you to be your very best

As a Webchat Adviser you would be responsible for identifying customer needs and determining appropriate actions for resolution, delivering commercial KPI\’s and increasing our digital presence. Talking to customers VIA a computer provided.

Approaching every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer\’s needs. Retaining and growing our customer base.

We are always improving, evolving, and excelling at what we do.

We offer rapid internal progression opportunities from day one, with progression to Assistant Manager within the first 12–24 months and after the first two to three years, you could be setting your sights on the position of Store Manager.But it doesn\’t have to stop there We also offer the promotional opportunities of transferring over to Vodafone Core, for those with future career goals outside of retail.

Could you be the one with enough energy and initiative needed to help us deliver amazing customer service and sales each day?

Job Type: Full-time

Pay: Up to £40,000.00 per year

Benefits:

• Flexitime
• Store discount

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 3 years (preferred)

Work Location: In person