At a Glance
- Tasks: Support client partnerships and ensure smooth project delivery across global teams.
- Company: Join a leading agency committed to diversity and exceptional talent development.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Make an impact by managing key client relationships and driving successful outcomes.
- Qualifications: Strong organisational skills and experience in project management or account management.
The predicted salary is between 60750 - 74250 £ per year.
As Manager, you play a key supporting role in enabling the successful delivery of client partnership commitments across global and market levels. You will work across Business Leadership, Operations, Activation, and Strategy to ensure alignment, coordination, and smooth execution of all activity.
You support craft leadership in delivering against agreed client deliverables, including performance framework tracking such as TRR, Global QBRs, process cascading through internal bi-weeklies and collation of local and regional action plans, ensuring work is delivered accurately, on time, and to a high standard.
You are a key day-to-day contact for internal teams and a supporting contact for the client, helping ensure everything is operating smoothly, accurately, and on deadline. You are building your understanding of the client’s business, the global operating model, and how different markets contribute to overall success.
In this role, you will work closely with global and regional leads to ensure that key outputs and deliverables are aligned to client expectations and grounded in strong operational foundations. You will help ensure that global principles, processes, and best practices are consistently applied across markets.
As a Manager, you are highly organized and detail-oriented, with strong coordination skills. You are developing your ability to manage multiple stakeholders, track complex workstreams, and contribute to effective ways of working across a global network.
Role And Responsibilities
- Client
- Support the delivery of client partnership commitments, including collation of quarterly survey results across markets globally to be shared with key stakeholders.
- Responsible for the timely and accurate delivery of day-to-day requests from key global clients and internal teams.
- Support tracking of deliverables, timelines, and performance across global and market levels.
- Help identify risks to delivery and escalation or coordinate resolution as needed.
- Build relationships with day-to-day client contacts and key regional stakeholders.
- Support the development of client materials, updates, and reporting.
- Contribute to global views, status updates, and performance tracking.
- Internal
- Day-to-day project management support across the global account.
- Work with Global and Regional leads across Business Leadership, Strategy, Activation, and Operations to ensure aligned delivery.
- Support coordination across markets/regions to ensure consistency in outputs and timelines.
- Attend internal global and regional statuses – contributing to agendas where appropriate.
- Build relationships and support the needs of cross-functional teams working on the account.
- Support global processes such as annual planning, templates, trackers, dashboards, and reporting.
- Help drive adoption of best practices and ways of working across markets.
- Stay up to date with the Omnicom offerings along with global media and marketing landscape changes to support informed POV.
Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.
We will process your personal data in accordance with our Recruitment Privacy Notice.
Manager, Client Sucess in London employer: Initiative
At Initiative, we pride ourselves on being an exceptional employer that champions creativity and inclusivity in a vibrant work environment. Our commitment to employee growth is reflected in our extensive benefits package, including flexible leave, wellness programmes, and opportunities for professional development, all designed to ensure you feel valued and empowered. Join us in our mission to reshape the media landscape while enjoying a supportive culture that celebrates diversity and fosters collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Client Sucess in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Initiative. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Initiative before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager, Client Sucess in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Initiative:Your cover letter is your chance to shine! Tell us why you want to work at Initiative specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Initiative!
How to prepare for a job interview at Initiative
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
