Market General Manager

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POSITION OVERVIEW

Division: Food and Beverage Operations

Job Title: Market General Manager

Contract Type: Permanent

Status: Full Time

We need you:

• To be responsible for the smooth running of the market at all times in line with company standards
• To provide a professional service & memorable experience to all guests
• To be responsible for all employees affairs (Rotas, holidays, sickness, trainings)
• To create and sustain a great working environment for all employees, in line with company's values
• To ensure full compliance with Health & Safety, Food Safety and Fire Safety regulations
• To ensure consistently outstanding service to guests and maximise business
• To act as an ambassador of The Initiative with guests & colleagues

In Operation and Service

• Maintain the safety and security of the Market at all times
• Ensure the market is run in line with the required standards
• Maintain a high standard of upkeep/cleanliness throughout the Market
• Communicate effectively with team members
• Schedule and conduct regular team meetings
• Operate all required computer systems
• Guarantee the highest standard of service and product
• Ensure that all financial procedures are followed
• Responsible for the payroll sign‑off for the whole team
• Ensure HR procedures are in place
• Encourage and support personal development of employees
• Consistently deliver all requested weekly reports
• Enforce relevant company procedures such as Fire, Security, health & safety, Bomb, Conduct – having a strong understanding of Fire evacuation protocol
• Ensure job required certificates of all staff are kept up to date
• Have a strong knowledge of the site’s food and drink options

Essential Functions & Physical Requirements

Accountability for day‑to‑day communication & service delivery. Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required. You may on occasion be required to adjust your hours of work to cover business needs. This role is required to stay abreast with Hospitality Industry & legislative, Coordinating monthly stock takes/wastage control, Effective management of costs and expenses for consistent profitability in line with the budget.

Qualifications and Desirables

• No formal qualification is required for this role
• Computer skills are essential

Experience

• Previous experience in similar position of minimum 1 year

Functional Knowledge

• Familiar with F&B processes
• Understanding of Hospitality Industry & legislation e.g. Health & Safety, licensing
• Knowledge of coffee shop processes, procedures and techniques
• Knowledge of basic spirits, liqueurs and wines
• IT literate – ability to use basic POS and Microsoft Office