Assistant General Manager in City of London

COMPANY OVERVIEW

We are a young and dynamic hospitality group run by a passionate and creative team of professionals. We run places where people meet to work or enjoy time with friends. Our bars and restaurants are relaxed but full of character. We are crazy about the food and drinks we serve, but we also know how to create a great atmosphere. We work together with companies that want to revolutionise the way people eat out and host. We are excited for the future and we want to be the ones who shape it. We support and encourage our people to grow and evolve. We believe in being involved, we trust and support local suppliers and implement environmental practices. The INITIATIVE GROUP finds passion through its work, love through its expertise and commitment through its success.

HOTEL AND RESTAURANT OVERVIEW

We are currently looking for staff for the opening of our newest restaurant and bar which will be located in Locke Aparthotel at Broken Wharf, planned to open early March 2020. Locke at Broken Wharf is your new London City hotel base, and place to hang out on the banks of the River Thames. Complementing the South Bank's thriving cultural scene, you'll find a vibrant hive of smart co-working, artisanal coffee by day, and playful cocktails by night. Deli Cat & Sons is a modern British take on the traditional 19th Century New York deli, modern coffee bar and a buzzy cocktail bar. We will be serving a variety of different cocktails, ranging from classic cocktails to more modern creations. The bar will liaise quite closely with the restaurant and will need to be adaptable. This coffee shop near Millennium Bridge sits within Locke at Broken Wharf's social and co-working spaces, where vibrant chatter and scents of freshly ground coffee flow through the building, just as the river flows outside.

POSITION OVERVIEW

You will act as no.2 to our General Manager and you will be at the core of our operations. Passionate and driven, you are the link between guests, vendors and our staff and you will help create the infectious buzz. You are skilfully trained to pass on your knowledge and never lose sight of your ultimate responsibility – to bring the most amazing experience to all of our guests.

Scope of the role, responsibilities and physical requirements:

• The lifestyle of the Assistant General Manager always demands high levels of energy and a positive outlook.
• You will need to show consistency in an ever-changing environment and be able to overcome challenges in a creative and constructive way.
• You will be a great listener as you will relay guest expectations and also be the one to first handle and support all the staff.

The key operational duties include:

• Creating guest experiences and building relationships to ensure consistency in the speed of service.
• Dealing with staff requests, vendor issues, and managing the daily operation of the market.
• Resolving any issues that arise among the vendors, staff members or guests.
• Communication is what keeps our departments operating smoothly.
• You will need to act as an ambassador of our brand.

Qualifications and Personal Qualities:

• Our Managers are flexible, passionate, eager to learn and driven to provide the best service.
• We expect them to inject passion into all employees and create real team spirit.
• They need to be able to take ownership and believe in what they do.
• We expect our Managers to have at least 2 years of experience working in service.
• Our Managers need to be fluent in English.
• Our Managers need to be passionate about food and beverage, casual dining, pop-up culture and be aware of current trends.