Project Administrator & Hub Receptionist (Part-Time | Job Share) in Birmingham

Location: iSE, Women’s Enterprise Community Hub (WECH), 249 A Ladywood Road, Birmingham, B12 8LF

Salary: £23,809.76 per annum pro rata (Living Wage Employer)

Hours of work: 3 days (22.5 hours per week) working hours are 8:45am- 4:45pm

Responsible to: Deputy Director/ CEO

Job Purpose

This post is pivotal to ensuring the smooth, efficient, and professional running of iSE and the Women’s Enterprise & Community Hub in Sparkbrook, East Birmingham. You will support project delivery and day-to-day operations while helping foster a welcoming, inclusive, and dynamic environment. You will play a key role in setting the tone for the organisation—helping to shape a culture of professionalism, community, and respect through the way you engage with colleagues, partners, and visitors. You will be a first point of contact for many and are expected to lead by example, modelling iSE’s values in your daily work.

Key Responsibilities

• Administrative Support
• Provide project administration support across iSE client and stakeholder programmes.
• Support the Social Economy Lead and Office Management in maintaining accurate and well-organised information systems.
• Assist in the preparation and submission of monthly reports, data entry, and maintenance of monitoring systems.
• Assist with preparing materials for meetings, training, and events, including reports, training packs, and presentations.
• Maintain accurate records and filing systems, both paper and electronic.
• Monitor and respond to emails, manage incoming/outgoing post, and maintain efficient communication processes.
• Schedule meetings, manage calendars, and support with diary coordination across the team.
• Reception and Hub Coordination
• Act as the first point of contact at reception—welcoming all visitors with professionalism and warmth.
• Oversee the daily operation of the Women’s Enterprise and Community Hub, including meeting room bookings, preparation, refreshments, and general building presentation.
• Support tenant and visitor needs, ensuring a professional and welcoming experience.
• Maintain the reception and hot-desking areas, ensuring cleanliness, order, and a positive atmosphere.
• Occasionally, some weekend work to cover a room booking may be required.
• Manage the distribution of post for virtual tenants and liaise with them as necessary.
• Monitor and manage office supplies and coordinate with Finance to place orders.
• Culture, Relationships & Representation
• Foster a positive, respectful, and inclusive working environment—leading by example in your conduct and communication.
• Promote iSE’s mission and values in all interactions, both internally and externally.
• Support the Business Advisors and Community Outreach Champions with stakeholder relationships, client engagement planning, and social media tasks.
• Help build and maintain effective relationships with a diverse range of partners and community stakeholders.
• General Duties
• Attend internal team meetings and contribute proactively.
• Maintain professional standards, self-motivation, and a commitment to personal development.
• Stay up to date with relevant training, particularly in relation to health and safety, GDPR, and safeguarding.
• Adhere to iSE’s Health & Safety Policy and take responsibility for maintaining a safe working environment.
• Be flexible and responsive to the changing needs of a growing social enterprise.
• Provide cover if job share is unavailable due to sickness, or annual leave.

What We Expect from You

• Be a role model for iSE’s culture—demonstrating professionalism, kindness, and inclusivity.
• Take initiative and work independently when needed, with a strong sense of accountability.
• Work collaboratively with colleagues and contribute to a supportive team culture.
• Take pride in being the first impression for iSE—presenting yourself and the space to a high standard.
• Adapt to new tasks and systems with a willingness to grow in the role.
• Proactively identify areas for improvement and bring solutions to the team.
• Treat all clients, tenants, partners, and visitors with respect and dignity.

Our Values

At iSE, we believe in the power of social enterprise to transform communities. We work with passion, integrity, and collaboration. In your role, you will be expected to uphold and embody these values, supporting our mission and contributing to a culture of innovation, empowerment, and inclusion.

Review and Development

This job description will be reviewed periodically in consultation with the post holder and may be adjusted to reflect organisational and project priorities. You may be required to support the team with tasks, which are not listed in this job specification, within your skill set.

Start date: 02 February 2026

Contact: Denise Morris, Deputy Director | careers@i-se.co.uk