Senior Content Designer

A leading financial technology company focused on empowering African businesses through an innovative financial ecosystem, enabling seamless banking, payments, credit, and business management tools. Expanding beyond Africa’s borders, the company is launching its UK and international financial services operations, aiming to facilitate global trade with African businesses and individuals. Headquartered in the United Kingdom, this new venture promises to drive meaningful change in the industry and beyond.

As a Senior Content Designer, you will play a pivotal role in shaping the voice and narrative of the company’s digital products. This is a creative and strategic position, where you will collaborate across teams to craft user-centered content that elevates the customer experience while driving business results. If you’re passionate about creating impactful digital journeys and setting the tone for a brand, this role is for you.

What You’ll Do:

• Conduct in-depth customer research (qualitative and quantitative) to inform content strategies and validate design choices.
• Own and shape the content perspective for key features, products, and overall branding.
• Partner closely with designers, product managers, and engineers to define how products and features are communicated, using storytelling techniques to connect with users.
• Edit and refine app copy, working with UX guidelines to create smooth customer flow journeys.
• Write clear, concise, and engaging UX copy across all customer touchpoints and platforms.
• Act as a tone of voice expert, ensuring consistency and alignment across all internal and external communications.
• Adapt content to multiple languages and markets, taking cultural and linguistic nuances into account.
• Contribute to the creative process from start to finish, offering insights, feedback, and content solutions at every stage.
• Collaborate with legal and regulatory teams to ensure content adheres to industry standards and complies with all necessary regulations.
• Provide content-related guidance across departments, helping establish best practices and ensuring brand consistency.

What You’ll Bring:

• Demonstrated experience in copywriting, ideally within a fintech, tech, or related field, showcased through a robust portfolio.
• Solid understanding of SEO principles and the ability to craft content optimized for search engines.
• Bachelor’s degree in English, Communications, Journalism, or a related discipline.
• At least 3 years of experience as a UX writer or content designer.
• Expertise in writing for digital platforms and crafting user-friendly content for complex services.
• A deep understanding of UX design principles, with a focus on how content impacts user behavior and interaction.
• Strong communication and collaboration skills, with the ability to work seamlessly in a multidisciplinary team.
• Detail-oriented and highly organized, capable of managing multiple projects simultaneously without missing deadlines.
• Familiarity with Agile project management tools (such as Workfront) and design software (like Figma).
• Ability to build strong relationships across teams and leadership, influencing content strategies at the highest level.

What’s on Offer:

• People-Centered Culture – A supportive and inclusive workplace where your voice matters, and everyone looks out for one another. We foster a culture that respects individuality and encourages open dialogue.
• Continuous Learning – A vibrant learning environment, with access to regular training, knowledge-sharing sessions, and internal technical talks to help you grow.
• Competitive Compensation – A rewarding package, including a competitive salary, pension plan, health insurance, annual bonuses, and other great benefits.

If you’re ready to create content that makes a real difference and be part of a forward-thinking team, apply today and shape the future of global fintech!