Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries via email, chat, and phone while resolving issues efficiently.
- Company: Join a global leader in payment services, enhancing customer experiences worldwide.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values exceptional service and personal growth.
- Qualifications: 2+ years in customer support roles; familiarity with tools like Zendesk is a plus.
- Other info: Ideal for those passionate about technology and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a French Speaking Customer Service Agent based in London to join our client. We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences.
As a Customer Support Agent, you will be part of our dedicated Customer Support team, assisting end-user customers in resolving inquiries and delivering exceptional support. You will contribute to our best-in-class payment services by providing prompt and accurate support to end-user customers.
Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. Your responsibilities include:
- Assisting end-user customers through various communication channels, including email, chat, phone, and service management platforms.
- Promptly acknowledging and resolving customer requests according to priority set and within defined service level agreements.
- Supporting end-user customers with transaction issues, technical problems, and handling both online and offline refund processing.
- Providing professional, courteous, and efficient service, exceeding customer expectations.
- Escalating advanced or ad-hoc requests to your manager.
- Working independently and efficiently without close supervision.
- Contributing to the maintenance of accurate knowledge bases and standard operating procedures, integrating insights from support case resolutions to enhance overall knowledge.
- Utilizing analysis and information retrieval tools to gather, analyze, troubleshoot, and resolve customer requests.
- Developing and maintaining a comprehensive understanding of our products, services, programs, and customer requirements.
Minimum qualifications include:
- A minimum of 2 years' experience in customer-facing support roles, such as customer support, customer success, help desk, or technical support.
- Familiarity with service management tools like Zendesk, Jira Service Management, or Service Now.
- Working knowledge of websites, web applications, and mobile applications, including APIs is a plus.
- Strong verbal and written communication skills in English, with a customer-centric approach.
The ideal candidate has a minimum of 2 years' experience in customer or client-facing support roles, preferably within the financial services or technology industry. They are analytically inclined and possess a strong record of accomplishment of supporting technical and product operations in a customer/client-based environment. With demonstrated proficiency in customer support functions and beginner-level or higher experience in technical support, they excel in providing exceptional service and resolving issues efficiently.
French & English Customer Care Advisor employer: Initiate International
Contact Detail:
Initiate International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French & English Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the payment services industry. Understanding the basics of how payment systems work will help you engage more effectively during interviews and demonstrate your interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling technical issues. Consider role-playing common customer scenarios with a friend to build your confidence in resolving inquiries efficiently.
✨Tip Number 3
Research the specific service management tools mentioned in the job description, like Zendesk or Jira. Familiarity with these platforms can give you an edge and show that you're proactive about learning.
✨Tip Number 4
Prepare examples from your past experience that highlight your problem-solving skills and customer-centric approach. Being able to share specific instances where you exceeded customer expectations will make you stand out.
We think you need these skills to ace French & English Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support roles, especially in financial services or technology. Emphasise your communication skills in both French and English, as well as any familiarity with service management tools like Zendesk or Jira.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific examples from your past experiences where you resolved customer inquiries effectively.
Highlight Technical Skills: If you have experience with web applications, APIs, or technical support, make sure to include this in your application. The company values candidates who can troubleshoot and resolve technical issues efficiently.
Showcase Your Problem-Solving Abilities: In your application, provide examples of how you've handled challenging customer requests or escalated issues in the past. This will demonstrate your analytical skills and ability to work independently without close supervision.
How to prepare for a job interview at Initiate International
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or handle a mock customer query in both languages.
✨Familiarise Yourself with Customer Support Tools
Make sure you have a good understanding of service management tools like Zendesk or Jira Service Management. Mention any experience you have with these tools, as it shows you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you resolved issues effectively, especially in a technical context.
✨Demonstrate Your Customer-Centric Approach
Highlight your commitment to providing exceptional customer service. Share stories that illustrate how you've gone above and beyond to meet customer needs and exceed their expectations.
