Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries via email, chat, and phone while resolving issues efficiently.
- Company: Join a global leader in payment services, enhancing customer experiences worldwide.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values exceptional service and personal growth.
- Qualifications: 2+ years in customer support roles; familiarity with tools like Zendesk is a plus.
- Other info: Ideal for those passionate about tech and customer service in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Japanese Speaking Customer Service Agent based in London to join our client. We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences.
As a Customer Support Agent, you will be part of our dedicated Customer Support team, assisting end-user customers in resolving inquiries and delivering exceptional support. You will contribute to our best-in-class payment services by providing prompt and accurate support to end-user customers.
Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. Your responsibilities will include:
- Assisting end-user customers through various communication channels, including email, chat, phone, and service management platforms.
- Promptly acknowledging and resolving customer requests according to priority set and within defined service level agreements.
- Supporting end-user customers with transaction issues, technical problems, and handling both online and offline refund processing.
- Providing professional, courteous, and efficient service, exceeding customer expectations.
- Escalating advanced or ad-hoc requests to your manager.
- Working independently and efficiently without close supervision.
- Contributing to the maintenance of accurate knowledge bases and standard operating procedures, integrating insights from support case resolutions to enhance overall knowledge.
- Utilizing analysis and information retrieval tools to gather, analyze, troubleshoot, and resolve customer requests.
- Developing and maintaining a comprehensive understanding of our products, services, programs, and customer requirements.
Minimum qualifications include:
- A minimum of 2 years' experience in customer-facing support roles, such as customer support, customer success, help desk, or technical support.
- Familiarity with service management tools like Zendesk, Jira Service Management, or Service Now.
- Working knowledge of websites, web applications, and mobile applications, including APIs is a plus.
- Strong verbal and written communication skills in English, with a customer-centric approach.
The ideal candidate has a minimum of 2 years' experience in customer or client-facing support roles, preferably within the financial services or technology industry. They are analytically inclined and possess a strong record of accomplishment of supporting technical and product operations in a customer/client-based environment. With demonstrated proficiency in customer support functions and beginner-level or higher experience in technical support, they excel in providing exceptional service and resolving issues efficiently.
English Speaker - Customer Service Agent employer: Initiate International
Contact Detail:
Initiate International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land English Speaker - Customer Service Agent
✨Tip Number 1
Familiarise yourself with the payment services industry. Understanding the basics of how payment systems work and the common issues customers face can give you an edge during interviews.
✨Tip Number 2
Brush up on your technical skills, especially if you have experience with service management tools like Zendesk or Jira. Being able to discuss your familiarity with these platforms can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. Since this role requires strong verbal and written English skills, consider role-playing customer interactions with a friend to enhance your ability to handle inquiries professionally.
✨Tip Number 4
Research our company and its products thoroughly. Knowing our services inside out will not only help you in the interview but also demonstrate your genuine interest in joining our team.
We think you need these skills to ace English Speaker - Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially those that involve technical support or financial services. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention your familiarity with service management tools like Zendesk or Jira, and how you can contribute to the team.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is free from errors and clearly conveys your message. Use professional language and structure your writing well.
Highlight Technical Proficiency: If you have experience with web applications, APIs, or any relevant technical knowledge, make sure to include this in your application. This will demonstrate your ability to handle technical issues effectively.
How to prepare for a job interview at Initiate International
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer-facing positions. Share specific examples of how you've resolved customer inquiries and exceeded expectations, as this will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with Relevant Tools
Since familiarity with service management tools like Zendesk or Jira is important, take some time to brush up on these platforms. Being able to discuss your experience with these tools can set you apart from other candidates.
✨Demonstrate Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare to answer questions in a way that showcases your strong verbal and written skills, especially in English.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your understanding of web applications and APIs. Brush up on any relevant technical knowledge, as this will show your analytical skills and readiness to tackle technical issues.
