Service Designer

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Service Designers – mainly remote – government sector – 3 months, extending to 12 months –

Skills/experience

• Solid service design experience ideally in a professional agency, consultancy and/or client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services
• A real breadth in your strategic design and technical expertise – from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes
• A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practices
• Strong knowledge and proven practical execution of Customer Centric Design Principles
• Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations
• Experience in designing, service design blueprints, customer journey and empathy mapping
• Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation
• Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria
• Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
• Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241
• Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.
• Knowledge of GDS standards

Role

• Plan and execute co-creation workshops with stakeholders to propose the most viable solution for a given problem.
• Apply knowledge in human factors, ethnography, and the user‑centred design process to product
• Take account of any pre‑construction information provided by the client (and principal designer, if one is involved)
• Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service.
• Design the Service Blueprint and prepare it to be presented and delivered to the client.
• Take steps to reduce or control any risks that cannot be eliminated.
• Support the learning and development of less experienced and trainee Service designer within the team
• Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of service design and its impact on the service development
• Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the service design

INSIDE IR35

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

• Information Technology
• Information Services