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- Tasks: Join us as a ServiceNow Developer to integrate Dynatrace and enhance incident management.
- Company: We are a forward-thinking tech company focused on innovative IT solutions.
- Benefits: Enjoy remote work flexibility and competitive pay ranging from £350 to £400.
- Why this job: Be part of a dynamic team that shapes the future of IT operations with impactful integrations.
- Qualifications: 5+ years of ITOM experience and expertise in ServiceNow and Dynatrace integration required.
- Other info: This is a 6-month contract role with opportunities for growth and learning.
The predicted salary is between 30000 - 48000 £ per year.
Job Description
ServiceNow Developer (Dynatrace integration) – £350 – 400 – remote – 6 months
Skills/experience
- Have 5+ Years strong ITOM experience
- Needs to understand the Service Graph Connector for Dynatrace
- Know how ServiceNow will generate Service Mapping tree using Dynatrace tags which will show holistic view of the impact caused by an incident or event in ServiceNow (from Dynatrace)
- Know how to use the Identification and Reconciliation Engine (IRE) in ServiceNow
- Know how to resolve design issues between Dynatrace and our current ServiceNow setup to ensure that that the CMDB and Event Management within ServiceNow are not impacted as a result of the Dynatrace integration
- Able to work on Dynatrace Incident Integration which pushes incidents and events into ServiceNow
- Able to navigate the existing integrations and alerts we have in ServiceNow and ensuring that any Dynatrace design does not impact the event management dashboard
- Will need to be able to provide options and build solutions to any changes to Event Management as a result of Dynatrace
- Will need to be able to develop auto-incidents for some auto-discovered events within ServiceNow (from Dynatrace)
- Potentially work on orchestrations to resolve incidents and/or provide guidance
ServiceNow Developer (Dynatrace integration) employer: Initialize IT
Contact Detail:
Initialize IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer (Dynatrace integration)
✨Tip Number 1
Make sure to showcase your strong ITOM experience during the interview. Be prepared to discuss specific projects where you've successfully integrated Dynatrace with ServiceNow, highlighting any challenges you faced and how you overcame them.
✨Tip Number 2
Familiarize yourself with the Service Graph Connector for Dynatrace. Understanding how it generates the Service Mapping tree will be crucial, so consider preparing a few examples of how you've utilized this feature in past roles.
✨Tip Number 3
Brush up on your knowledge of the Identification and Reconciliation Engine (IRE) in ServiceNow. Being able to explain how you've used IRE to resolve design issues in previous integrations will demonstrate your expertise and problem-solving skills.
✨Tip Number 4
Prepare to discuss your experience with incident integration between Dynatrace and ServiceNow. Think about specific instances where you've pushed incidents and events into ServiceNow and how you ensured that existing integrations were not impacted.
We think you need these skills to ace ServiceNow Developer (Dynatrace integration)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 5+ years of ITOM experience in your CV and cover letter. Detail specific projects where you've worked with ServiceNow and Dynatrace, particularly focusing on the Service Graph Connector and Incident Integration.
Demonstrate Technical Skills: Clearly outline your understanding of the Identification and Reconciliation Engine (IRE) in ServiceNow. Provide examples of how you've resolved design issues between Dynatrace and ServiceNow in past roles.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully navigated existing integrations and alerts in ServiceNow. Discuss how you approached challenges related to event management dashboards and propose solutions you've implemented.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'auto-incidents' and 'orchestrations', to demonstrate your alignment with the role.
How to prepare for a job interview at Initialize IT
✨Showcase Your ITOM Experience
Make sure to highlight your 5+ years of strong ITOM experience during the interview. Be prepared to discuss specific projects where you've successfully implemented ITOM solutions, especially those involving ServiceNow and Dynatrace.
✨Understand Service Graph Connector
Demonstrate your understanding of the Service Graph Connector for Dynatrace. Be ready to explain how it works and how it integrates with ServiceNow to generate a Service Mapping tree, showcasing your technical knowledge.
✨Discuss Incident Integration
Prepare to talk about your experience with Dynatrace Incident Integration. Share examples of how you've pushed incidents and events into ServiceNow and how you ensured that the CMDB and Event Management were not impacted.
✨Problem-Solving Mindset
Be ready to provide options and build solutions for any design issues between Dynatrace and ServiceNow. Show your problem-solving skills by discussing how you've navigated existing integrations and alerts in past roles.
