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- Tasks: Provide second line support for technical services and resolve customer incidents.
- Company: Join a leading IT service provider in West Yorkshire, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary with a 20% uplift for night shifts and opportunities for skill development.
- Why this job: Be part of a dynamic team, learn cutting-edge technologies, and make a real impact on customer satisfaction.
- Qualifications: CCNA and JNCIA certifications are required; experience with Cisco and Juniper platforms is essential.
- Other info: This role involves a 24x7 shift pattern, offering flexibility and diverse work experiences.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Network Support Manager for service provider teams, the primary function of this role is to provide a technical response/ fix to incidents, changes and service requests reported by customers, performing second line diagnostics to resolve or identify the best possible next escalation path. This role is based within a team that provides 24x7x365 cover with a 20% uplift on basic salary being applied when undertaking overnight Night Shift cover.
The successful candidate will require previous technical experience with a proven ability to perform technical diagnostics and administration across some/all of the following technical areas:
Cisco R&S, Cisco routers including but not limited to 887,2921,1801, ASR’s management tools, Juniper and Cisco Firewalls, F5 Configuration and fault finding. Broadband Support including Traffic shaping, (Tier 2 Standard)
The successful candidate is required to communicate with customers on a highly technical level to provide immediate resolution where possible; ensuring tickets are managed and progressed correctly within the appropriate SLAs.
The successful candidate will be willing to apply themselves to a diverse range of work and meet and exceed customer expectations and service levels. The candidate must display a desire to learn and understand new technologies, achieve objectives agreed with their Leader and develop and maintain an excellent working relationship with colleagues.
Responsibilities
Experience:
You will be able to work to ITIL standards and Maintain proper documentation for operations.
Technical and Soft skills:
Mandatory
Desirable
Personal Skills and Qualities:
You will have:
Network Support T2 Engineer (SP) employer: Initialize IT
Contact Detail:
Initialize IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support T2 Engineer (SP)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco R&S and Juniper Firewalls. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to the technologies listed in the job description. Being able to demonstrate your problem-solving skills in real-time will impress potential employers.
✨Tip Number 4
Showcase your willingness to learn and adapt by discussing any recent courses or certifications you've pursued. Highlighting your commitment to professional development can make a strong impression on hiring managers.
We think you need these skills to ace Network Support T2 Engineer (SP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network support, particularly with Cisco and Juniper technologies. Emphasise any previous roles where you provided second line support or worked in a 24/7 environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your experience with Cisco R&S and your ability to troubleshoot effectively.
Showcase Technical Skills: Clearly list your technical qualifications, including CCNA and JNCIA certifications. Provide examples of how you've applied these skills in past roles, especially in relation to fault finding and configuration.
Highlight Soft Skills: Don't forget to mention your soft skills, such as time management and teamwork. Provide examples of how you've successfully collaborated with colleagues or managed tight deadlines in previous positions.
How to prepare for a job interview at Initialize IT
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Cisco and Juniper technologies in detail. Highlight specific instances where you've successfully diagnosed and resolved issues, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of the Network Support T2 Engineer role. Be ready to explain how your previous experiences align with these duties, particularly in providing second line support and managing service requests within SLAs.
✨Demonstrate Customer-Centric Mindset
Since the role involves communicating with customers on a technical level, prepare examples that showcase your ability to maintain a positive relationship with clients. Discuss how you’ve handled challenging situations and ensured customer satisfaction in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills and decision-making process. Practice articulating your thought process when faced with technical challenges, as this will help interviewers gauge your analytical skills and approach to problem-solving.
