At a Glance
- Tasks: Lead workshops, analyse CRM processes, and support user onboarding.
- Company: Dynamic tech firm focused on customer engagement solutions.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Join a team shaping customer journeys with innovative technology.
- Qualifications: Strong knowledge of D365 CE and experience in CRM processes.
D365 CE Functional Consultant - Hybrid/Cheshire - 6-12 months - £500 - 518
Dynamics 365 Customer Engagement (CE) Functional Consultant with strong experience across Customer Journeys, Sales, and Customer Service.
Key Responsibilities (High-Level)- Lead requirement gathering workshops for Customer Journeys, Customer Service (Case Management, SLAs, Queues, Knowledge Base) and Sales (Lead-Opportunity life cycle).
- Analyse existing CRM processes and document functional gaps, enhancements, and solution approaches.
- Support knowledge transition, environment walkthroughs, and stakeholder onboarding.
- Review and validate high-level customizations, integrations, reporting needs, and security roles.
- Coordinate with technical teams for solution design, deployment, and issue resolution.
- Support UAT, regression testing, and release readiness activities.
- Ensure alignment with incident, change, and release management processes.
- Work closely with business users to provide functional support and process improvements.
- Strong functional knowledge of D365 CE - Customer Service, Sales & Customer Journeys modules.
- Understanding of Plugin, Cloud flow, API.
- Understanding of Case life cycle, SLAs, entitlements, queues, routing.
- Lead, Opportunity, and basic Sales processes.
- Customer Journeys.
- Knowledge Base articles.
- Ability to document business processes, requirements, and functional specifications.
- Ability to validate customizations, workflows, integrations, and reports at a functional level.
- Experience with test scenarios, UAT support, and go-live readiness.
- Good understanding of CRM security roles, audit controls, and compliance.
- Exposure to Azure Function, integrations, and Middleware.
- Experience with Splunk and TIBCO ActiveMatrix BusinessWorks Plug-in.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Training Consultant in Cheshire
✨Get Involved in Local Edu-Tech Meetups
Dive into some local edu-tech meetups or webinars related to digital learning. These gatherings are prime spots to connect with professionals in the field, and you might just bump into someone from Initialize IT looking for temporary support like a Digital Training Consultant. Plus, you’ll get to see what’s trending in education tech!
✨Volunteer for Online Educational Events
Look for opportunities to volunteer at online events or workshops—these can help you gain experience and get your name out there. Your contributions may catch the eye of companies like Initialize IT when they’re on the lookout for talented folks for temporary roles in digital learning.
✨Leverage Social Media Groups
Join social media groups focused on digital education, like Facebook or LinkedIn groups. These communities often share job postings for temporary roles and can help us connect with current members at Initialize IT who can potentially put in a good word for you.
✨Make Your Passion for Teaching Visible
Consider creating content that showcases your knowledge of digital learning—maybe a blog or a series of helpful videos. This not only builds your portfolio but establishes your credibility in the field. Plus, you never know who from Initialize IT might stumble upon your work while looking for a Digital Training Consultant!
We think you need these skills to ace Digital Training Consultant in Cheshire
Some tips for your application 🫡
Show Off Your Digital Skills:In the digital learning and education sector, it's crucial to highlight your tech-savviness. Make sure your CV includes any experience with e-learning platforms, digital content creation, or learning management systems. This tech flair helps us see you're ready to thrive in our digital landscape at Initialize IT.
Let Your Passion Shine Through:For a temporary role, we want to know why you’re excited about digital learning! Your cover letter should reflect your enthusiasm for education technologies. Talk about any projects or initiatives you’ve been part of that showcase your passion. This gives us insight into how you can contribute to our team, even for a short stint.
Include Relevant Certifications:If you have any certifications related to digital education—like teaching online or instructional design—make sure you highlight those in your application. They can really set you apart from other candidates and show us you're knowledgeable and committed to the field.
Tailor Your Portfolio:If you’ve created any digital learning materials, this is the perfect time to showcase them! We love seeing examples of your work, so include a link to your portfolio that features your best creations relevant to the temporary role at Initialize IT. This hands-on evidence can speak volumes about your creative capabilities!
How to prepare for a job interview at Initialize IT
✨Show Off Your Creativity in Digital Learning
When preparing for your interview with Initialize IT, think about how you can showcase your creative approaches to digital learning. Bring along examples of projects or modules you've designed, especially those that highlight your ability to engage students remotely. It’ll help demonstrate your hands-on experience, which is essential for this role.
✨Know Your EdTech Tools
Get familiar with the latest in educational technology tools that are popular in the digital-learning field, like learning management systems and online assessment platforms. Being able to chat fluently about tools such as Moodle or Google Classroom during your interview could give you a real edge and show that you're ready to hit the ground running.
✨Flexibility is Key for Temporary Roles
Since this role with Initialize IT is temporary, it’s super important to convey your flexibility and adaptability during the interview. Be ready to discuss how you can quickly acclimate to new environments and seamlessly integrate into existing teams. It shows you’re a team player and can handle the ebb and flow of temporary work.
✨Demonstrate Passion for Lifelong Learning
In the digital learning space, showing a passion for education and personal development can really set you apart. Be prepared to chat about how you stay current with trends in digital education and any extra courses or resources you’ve explored. It’ll highlight your motivation and potential value to Initialize IT as they seek to innovate in their teaching approaches.
