Cxone Architect in Alderley Edge

Alderley Edge Full-Time No home office possible

CXone Architect – Hybrid – Alderley Edge, Cheshire and remote

Experience

10+ years in enterprise contact center architecture.
At least 4 years in NICE CXone architecture.

Technical Expertise

Strong knowledge of CXone modules: Studio, ACD, IVR, WFM, QM, Speech Analytics, Digital Channels.
Proficiency with REST/SOAP APIs, JSON, XML, and system integrations.

Certifications

NICE CXone Certified Architect (preferred).
Networking/telephony certifications (eg, CCNP).

The NICE CXone Solutions Architect is responsible for designing, governing, and delivering end-to-end technical solutions across the NICE CXone cloud contact centre platform. This role ensures that all CXone capabilities-ACD/IVR, WFO/WFM, Quality Management, Voice & Digital Channels, Analytics, and Integrations-are architected to meet business requirements, security standards, and performance expectations.

URGENT ROLE – APPLY NOW

#J-18808-Ljbffr