At a Glance
- Tasks: Support and optimise core business applications while driving innovation and automation.
- Company: Join a vibrant insurance company focused on data-driven insights and diverse culture.
- Benefits: 12-month FTC with opportunities for career growth and a fun, inclusive environment.
- Other info: Collaborative team atmosphere with a focus on continuous improvement and learning.
- Why this job: Make a real impact by enhancing systems that drive business success and innovation.
- Qualifications: Experience in application support, SQL, and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
We enable your ambition. We insure good people – knowledgably, fairly, and efficiently. We combine our expertise with the best of science, data, and analytics. Inigo's aim is to create an underwriting focused insurance and reinsurance business, concentrating on limited classes. We want to combine the best data and analytics that exist and build our own capability to generate insights to drive business decisions. At the top of our agenda is to create a diverse and open culture where we foster talent and provide opportunities to build a rewarding career in a company that is vibrant and at the start of an exciting journey.
We have a culture that is inclusive, fun, and constantly strives for excellence, we describe it as ‘all in’. Our values are:
- Get Smart – we ask questions, explore, learn, and continuously strive for excellence.
- Park the Ego – we are welcoming and open, and embrace different thinking.
- Share the Passion – we collaborate and communicate our expertise honestly and thoughtfully.
- Radical Simplicity – we are transparent, focused and actively avoid complexity in how we operate.
Aim of the Role
The Systems Support Analyst acts as a technical partner to Inigo’s business units, ensuring the reliability, optimisation, and strategic development of core business applications. This role collaborates with internal teams and external partners to drive continuous improvement, enhance system capabilities, and deliver solutions that support business growth and innovation. The analyst proactively identifies opportunities for automation and process enhancement, ensuring that Inigo’s platforms remain robust, secure, and fit for purpose.
The successful candidate will do this by:
- Collaborating with business stakeholders in teams including Underwriting, Claims and Finance, to understand requirements and translate them into technical solutions.
- Participating in projects to enhance, upgrade, or integrate business applications.
- Developing and maintaining system documentation, knowledge bases, and training materials to empower end users & Service desk to reduce repetitive queries.
- Driving the adoption of automation and self-service tools to streamline business processes.
- Monitoring system performance, analysing trends, and recommending improvements to maximize efficiency and systems availability.
- Ensuring compliance with information security and data governance policies.
- Working closely with selected cloud service providers and software application vendors.
To do this, we’re going to need you to bring:
- Experience of supporting applications and end user infrastructure in an enterprise environment.
- Knowledge of SQL querying and reporting, and Microsoft Excel.
- Good understanding of the M365 application suite, especially SharePoint Online for document management and Power BI for information reporting and data visualisation.
- Analytical thinking and complex technical problem solving across multi-tiered enterprise applications.
- Experience and knowledge of software development principles, database management, data warehouse, middleware, server, and cloud configuration.
- Excellent interpersonal, verbal, and written communication skills.
- Experience in ITIL (or similar) incident management and service delivery framework.
- Highly motivated with an ability to learn & master large and complex software systems.
- Strong analytical and problem-solving skills.
Preferred
- Experience in supporting insurance and reinsurance applications, both proprietary and commercial off the shelf (COTS).
- Fundamental knowledge of Cloud computing, especially Microsoft Azure. A fundamentals certification would also be nice to have.
- Experience in supporting cloud hosted applications and environments.
- Knowledge of Power BI, and its relevance/application to solving business problems and data visualization requirements.
Systems Support Analyst (12 month FTC) employer: Inigo
At Inigo, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture. Our commitment to employee growth is evident through our focus on collaboration, continuous improvement, and the opportunity to engage with cutting-edge technology in the insurance sector. With a strong emphasis on transparency and innovation, we empower our team members to thrive in their careers while contributing to our exciting journey in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Analyst (12 month FTC)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Inigo values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Inigo might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Inigo!
✨Direct Apply to Inigo
Let's not forget to apply directly through the Inigo website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Support Analyst (12 month FTC)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Inigo.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Inigo. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Inigo
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
