At a Glance
- Tasks: Join our Failsafe team to ensure smooth patient pathways and handle administrative processes.
- Company: InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: 25 days annual leave, discounts, pension scheme, and fantastic learning opportunities.
- Other info: Flexible working patterns and a focus on personal and professional growth.
- Why this job: Make a real difference in healthcare while developing your career in a supportive environment.
- Qualifications: GCSE or equivalent, experience in patient care, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Essex or Middlewich. This is a full-time permanent role, working 37.5 hrs per week. InHealth is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 has grown to offer fully managed services across the country. To increase efficiency, we built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience.
What you will do:
- You will be joining our Failsafe team, ensuring that if something goes wrong in the patient’s pathway, administrative processes are in place to identify any errors in procedures.
What you are responsible for:
- Monitoring all patients referred to the Hospital Eye Service Department in line with guidance and policy.
- Supporting the booking of appointments for the patient based on their referral type in line with national set timelines.
- Ensuring patients on discharge are referred back into the programme within the correct pathway and the patient’s GP has been informed.
- Liaising with Maternity Units within the Hospital to ensure that all Diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme.
- Auditing the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually.
- Reviewing and responding to individual queries & data capture.
We are looking for someone who is:
- Educated to GCSE or equivalent qualifications and/or training/experience in Patient Care.
- Experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively.
- Comfortable with audits and reporting.
- A good listener with excellent verbal and written communication skills.
- Aware of the importance of patient confidentiality and data protection.
- Able to maintain and ensure observation of robust internal quality assurance measures to meet national standards.
- Flexible in weekly working patterns and locations as required.
- A team player who is supportive, reliable and trustworthy.
- Approachable, dedicated and hardworking.
- A people person – someone who enjoys working alongside and helping others.
- Calm and focused in challenging situations.
- Great at organising things and able to prioritise their workload.
- Good at attention to detail.
- Able to work well within set procedures.
You should apply if you have experience:
- Previous experience in an administrative role.
- A passion for healthcare.
What's in it for you:
- 25 days annual leave (plus bank holidays).
- Generous company contribution pension scheme.
- Fantastic learning and development opportunities.
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme.
- Monthly award programme and online peer-to-peer recognition.
- Refer a friend bonus.
- Discounts on InHealth’s healthcare services.
- Smart tech, Cycle to Work and thousands of discounts and cashback options.
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Administrator in Middlewich employer: InHealthGroup
InHealth is an exceptional employer, offering a supportive and dynamic work environment in Essex or Middlewich. With a strong focus on employee well-being, we provide a comprehensive benefits package, including generous annual leave, a robust pension scheme, and extensive learning opportunities. Our commitment to personal and professional growth ensures that every team member can thrive while contributing to our mission of enhancing healthcare for patients across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Middlewich
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at InHealth. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Diabetic Eye Screening Programme. Show us you’re passionate about patient care and understand the importance of the role.
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll need to be clear and concise. Role-play with a friend or family member to get comfortable discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Administrator in Middlewich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience in patient care and administration, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since this role involves liaising with patients and healthcare professionals, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Emphasise Attention to Detail:We value attention to detail, especially in administrative roles. Include examples in your application that showcase your ability to manage data accurately and follow procedures meticulously.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right team!
How to prepare for a job interview at InHealthGroup
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator position. Familiarise yourself with the specific tasks mentioned in the job description, like monitoring patient referrals and liaising with maternity units. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Administrator, you'll need to communicate effectively with patients and colleagues. Prepare examples from your past experiences where you've successfully handled queries or resolved issues. Practising clear and concise responses will also help you feel more confident during the interview.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference, especially in administrative tasks or audits. This will reassure the interviewers that you can maintain high standards.
✨Demonstrate Your Team Spirit
InHealth values teamwork, so be prepared to talk about your experiences working collaboratively. Think of examples where you've supported your colleagues or contributed to a team goal. Showing that you're a reliable and approachable team player will resonate well with the interviewers.
