At a Glance
- Tasks: Lead real-time management of patient demand and ensure timely access to care.
- Company: Join Sandbrook House, a dynamic Patient Engagement Centre focused on patient care.
- Benefits: Enjoy 27 days leave, private medical insurance, and discounts on various services.
- Other info: Opportunities for personal and professional growth in a supportive workplace.
- Why this job: Make impactful decisions in a fast-paced environment that directly affects patient safety.
- Qualifications: Experience in real-time management and strong decision-making skills required.
The predicted salary is between 40000 - 50000 € per year.
In our Patient Engagement Centre, we are the front door to care, and every interaction matters. We are looking for a Real-Time Manager who thrives in fast-paced environments and wants to play a vital role in shaping patient access. This is not just about watching dashboards. It is about making smart, real-time decisions that directly impact patient safety, experience, and care delivery. If you love turning live data into action, leading from the front, and keeping operations running smoothly when it matters most, this could be the role for you.
What you will be doing
- Lead the real-time management of patient demand across all contact channels
- Ensure safe, timely access to care by aligning resource with demand
- Guide and support a team of Real-Time Analysts, setting the pace for the day
- Make fast, confident decisions during peaks, incidents, and disruptions
- Work closely with operational and clinical teams to prioritise patient needs
- Drive intraday planning, staffing adjustments, and service level protection
- Act as the key escalation point for risks to patient access or safety
- Translate live performance into clear insights and future improvements
What you will be responsible for
- Monitoring real-time contact volumes, queues, wait times, and backlogs
- Managing intraday resource allocation and staffing adjustments
- Programming agent activities such as breaks, admin, and training to maintain coverage
- Responding to demand surges, service disruption, and unexpected pressure
- Ensuring clinically appropriate queue prioritisation
- Leading contingency plans during incidents such as system outages
- Providing clear, real-time updates to stakeholders and leaders
- Capturing and reporting intraday trends and performance insights
- Feeding real-time learning into workforce planning and forecasting
What we are looking for
- A calm, confident presence under pressure
- Strong decision-making skills, even with incomplete information
- A natural ability to inspire trust and lead others
- Excellent communication across operational, analytical, and clinical teams
- A proactive, solutions-focused mindset
- A genuine commitment to patient access and safety
You will thrive in this role if you
- Love the energy of live operations and fast decision-making
- Are confident balancing competing priorities
- Can think creatively when things do not go to plan
- Hold yourself and others to high standards
- Bring integrity, positivity, and resilience every day
Your experience
- Experience in a real-time or intraday management role within a contact centre
- A strong understanding of demand versus capacity management
- Experience using workforce management and telephony systems
- Ability to analyse live operational data using Excel or reporting tools
- Familiarity with KPIs such as service level, wait time, and abandonment
- Knowledge of patient access pathways, appointment booking, or referral processes
What's in it for you
- Free parking
- Subsidised restaurant and café
- Free hot drinks
- Opposite large retail park with a vast amount of food outlets
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more! In addition to this, we also offer:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
Real Time Manager in Castleton employer: InHealthGroup
At Sandbrook House, we pride ourselves on being an exceptional employer that values the well-being and growth of our team members. As a Real-Time Manager in our Patient Engagement Centre, you will enjoy a vibrant work culture that prioritises patient safety and experience while offering generous benefits such as 27 days annual leave, private medical insurance, and fantastic learning opportunities. With a focus on personal and professional development, we empower our employees to thrive in a fast-paced environment, making meaningful contributions to patient care every day.
StudySmarter Expert Advice🤫
We think this is how you could land Real Time Manager in Castleton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your decision-making skills! Since this role is all about making quick, confident choices, try simulating real-time scenarios with friends or colleagues. It’ll boost your confidence and prepare you for those high-pressure moments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the action.
We think you need these skills to ace Real Time Manager in Castleton
Some tips for your application 🫡
Show Your Passion for Patient Care:When you're writing your application, let your enthusiasm for patient access and safety shine through. We want to see that you genuinely care about making a difference in people's lives, so share any relevant experiences or motivations that drive you.
Highlight Your Decision-Making Skills:Since this role is all about making quick, smart decisions, make sure to showcase your ability to think on your feet. Use examples from your past where you've successfully navigated high-pressure situations and made impactful choices.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon and focus on what makes you a great fit for the Real-Time Manager role. Remember, clarity is key!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at InHealthGroup
✨Know Your Data
As a Real-Time Manager, you'll be making decisions based on live data. Brush up on your understanding of key metrics like service levels, wait times, and backlogs. Be ready to discuss how you've used data in past roles to drive decisions and improve patient access.
✨Showcase Your Leadership Skills
This role requires you to lead a team under pressure. Prepare examples of how you've inspired trust and guided teams through challenging situations. Highlight your ability to make quick decisions and keep operations running smoothly during peak times.
✨Communicate Clearly
Excellent communication is crucial in this position. Practice articulating your thoughts clearly and concisely. Be prepared to explain how you would provide real-time updates to stakeholders and collaborate with clinical teams to prioritise patient needs.
✨Demonstrate Problem-Solving Abilities
Expect to face unexpected challenges in this fast-paced environment. Think of scenarios where you've had to think creatively to resolve issues. Share specific examples that showcase your proactive, solutions-focused mindset and how you’ve handled disruptions effectively.
