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- Tasks: Lead and inspire a team to deliver exceptional patient care and support.
- Company: Join InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: Enjoy 27 days annual leave, private medical insurance, and fantastic discounts.
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our Patient Engagement Centre (PEC) is committed to delivering a seamless, supportive, and compassionate experience for every patient, from referral through to final report. As a Contact Centre Team Leader, you will play a vital role in empowering our Patient Care Advisors and Administrators to consistently provide a world class patient experience. This is a hands-on leadership role that combines operational oversight with people development. You will inspire, support, and guide your team day to day, nurturing a culture where learning, collaboration, and high quality care are at the heart of everything we do.
What You Will Do
- Team Leadership & Coaching
- Provide daily guidance, coaching, and motivation to ensure the team delivers exceptional patient focused service.
- Hold regular 1:1 meetings, supporting meaningful development plans tailored to individual strengths and ambitions.
- Foster a culture of open communication, constructive feedback, and shared learning.
- Lead by example through professionalism, empathy, and strong problem solving skills.
- Operational Excellence
- Oversee daily workflows to ensure referrals, enquiries, and appointments are processed accurately and efficiently.
- Build and maintain a strong working knowledge of systems and processes, stepping in to support when needed.
- Guide the team in prioritising tasks, meeting targets, and managing conflicting deadlines.
- Identify opportunities to improve processes and support the implementation of new ways of working.
- Recruitment, Training & Performance
- Support recruitment, onboarding, and structured training for new team members.
- Monitor performance against KPIs and quality standards, providing supportive feedback and coaching where needed.
- Ensure annual appraisals and development plans are meaningful, realistic, and regularly reviewed.
- Maintain accurate documentation of training, performance conversations, and development progression.
- Promote a supportive, respectful, and patient centred approach in all interactions.
- Ensure imaging data, reports, and invoices are processed promptly and accurately.
- Manage escalated queries or concerns calmly and professionally.
- Ensure all incidents and complaints are escalated and recorded in line with policy.
About You
You are a supportive, people focused leader who takes pride in helping others grow. You communicate clearly, stay calm under pressure, and bring a proactive, solutions focused mindset to your work. We are looking for someone who:
- Listens, encourages, and motivates others to develop and improve.
- Takes accountability for personal and team performance.
- Has strong organisational skills and can manage multiple workflows with accuracy.
- Spots problems early and proactively offers solutions.
- Explains tasks, expectations, and feedback clearly and constructively.
- Works collaboratively with peers, managers, and other departments.
- Remains calm, compassionate, and resilient in fast paced environments.
- Is open to feedback, honest, and role models professional standards.
Experience & Skills
- Previous experience supervising or leading teams in a customer focused or administrative environment.
- Confidence and experience in coaching or developing others.
- Comfortable working to KPIs and quality standards while maintaining a compassionate approach.
- Proficient in Microsoft Office and administrative systems.
What’s in it for you
As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including:
- Free parking
- Subsidised restaurant and café
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Contact Centre Team Leader in Castleton employer: InHealthGroup
Contact Detail:
InHealthGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader in Castleton
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with patients and staff. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. Be ready to share these during your interview to demonstrate your hands-on leadership style.
✨Tip Number 3
Prepare questions that show your interest in team development and patient care. Ask about their training programmes or how they handle feedback. This not only shows you're engaged but also helps you assess if the role is right for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Contact Centre Team Leader in Castleton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and motivated others in previous roles, so share specific examples that showcase your coaching and people development skills.
Be Patient-Centric: Since we're all about delivering a world-class patient experience, it's crucial to demonstrate your understanding of patient care. Use your application to explain how you've prioritised patient needs in your past roles and how you plan to continue doing so with us.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Avoid jargon and get straight to the point about your skills and experiences that align with the role. This will help us see your potential right away.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures it gets to the right place and helps us keep track of all applications. Plus, it shows you're keen on joining our team at InHealth!
How to prepare for a job interview at InHealthGroup
✨Know the Company Inside Out
Before your interview, take some time to research InHealth and their Patient Engagement Centre. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a Contact Centre Team Leader, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully coached and motivated teams in the past. Highlight specific situations where you fostered a culture of open communication and collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to manage conflicting deadlines or resolve escalated queries. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your People Skills
In this role, empathy and communication are key. Be ready to discuss how you listen to team members and support their development. Share examples of how you've built strong relationships within your team and across departments, showcasing your ability to remain calm and compassionate under pressure.