At a Glance
- Tasks: Welcome patients, manage appointments, and ensure smooth operations in a busy healthcare environment.
- Company: Join InHealth, a leading provider of diagnostic imaging services.
- Benefits: Enjoy 27 days leave, private medical insurance, and discounts on various products.
- Other info: Flexible working hours and fantastic learning opportunities await you!
- Why this job: Make a real difference in patient care while developing your skills in healthcare.
- Qualifications: Experience in healthcare or customer service, with strong admin skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive
Location: Frimley
Work Mode: On-Site
Hours: 4x9hr shifts on a rota Monday-Sunday. Shifts vary, with early shifts starting from 6.45am and the late shift finishing at 9.15pm.
About the role
InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As part of our clinical support team at Frimley, you will be essential in ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway.
The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. This role will have strong emphasis on supporting in the admin office with booking patient appointments via NHS and Private patient pathways.
What you are responsible for:
- Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
- Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
- Completing the patient's pre‑scan data protection/consent form and health and safety questionnaire (where applicable)
- Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
- Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout
- Accurately entering all relevant patient data into the patient management system
- Managing administrative tasks within the unit that include:
- Dealing with telephone, direct and face to face enquiries
- Booking clinically validated appointments on the internal system
- Ensuring all payments are invoiced promptly and accurately
We are looking for someone who has:
- An empathetic and caring approach
- A passion for delivering the highest level of customer service
- A good understanding of health and safety and infection control
- The ability to work independently and as part of a multi‑skilled team
- Flexibility in working patterns to fulfil site requirements
- Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner
- Strong administration skills with an ability to pick up new systems quickly
- The passion to attend courses to enhance their knowledge and skills for the role required
You should apply if you have the below experience:
- Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environment
- Proficient administration skills, such as experience using Microsoft Packages
- Working in a fast‑paced environment
What's in it for you:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well‑being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer‑to‑peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid‑for professional memberships and more
Clinical Assistant Administrator in Surrey employer: InHealth
InHealth is an exceptional employer located in Frimley, offering a supportive and dynamic work environment for Clinical Assistant Administrators. With a strong emphasis on employee well-being, we provide a comprehensive benefits package, including generous annual leave, private medical insurance, and extensive learning opportunities to foster professional growth. Our commitment to patient care and teamwork ensures that you will be part of a dedicated team making a real difference in the lives of over 5 million patients each year.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Assistant Administrator in Surrey
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like InHealth.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at InHealth.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like InHealth, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Assistant Administrator in Surrey
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at InHealth.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at InHealth.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to InHealth. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at InHealth. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at InHealth
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research InHealth’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
