At a Glance
- Tasks: Be the first point of contact for patients, scheduling life-saving appointments and providing excellent service.
- Company: Join InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: Enjoy 25 days annual leave, a generous pension scheme, and access to thousands of discounts.
- Other info: Flexible working hours and fantastic learning opportunities await you!
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26509 - 27744 £ per year.
Please note: The nearest bus stop is around one mile away, so having access to a car, whether by driving yourself or arranging regular lifts, will make travelling to the office easier.
Hours: Full-time | 8‑hour shifts between 8am–8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8am–12pm or 9am–1pm).
Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life‑saving appointments. This is a rewarding opportunity where you can make a real difference in people’s lives while working in a fast‑paced and supportive environment.
What you’ll do:
- Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs
- Complete telephone triage consultations to assess eligibility
- Maintain accurate patient records and data for reporting
- Escalate issues and ensure follow‑up appointments meet NHS guidelines
- Deliver excellent service while supporting patients from a wide range of backgrounds
What we’re looking for:
- Experience in a customer or patient‑facing role (this is a predominantly phone‑based position)
- Strong communication and organisational skills
- Understanding of patient confidentiality and data protection (GDPR)
- Comfortable working with internal systems and quality assurance processes
- Confident handling queries with empathy and professionalism
- Previous contact centre experience is desirable but not essential
Next steps:
- Complete an application form
- Complete 3 automated video interview questions
- CV & video shortlisting
- Face‑to‑face interview
What's in it for you:
- We offer a fantastic benefits package, which is available through a mobile‑enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
- 25 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well‑being hub and an Employee Assistance Programme
- Monthly award programme and online peer‑to‑peer recognition
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid‑for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year. Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office‑based settings, InHealth offers the chance to grow your career in a people‑focused organisation where your work supports millions of patients and helps bring high‑quality healthcare closer to local communities. InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them. New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.
Patient Care Advisor in Middlewich employer: InHealth
InHealth is an exceptional employer, offering a supportive and dynamic work environment where you can truly make a difference in patients' lives as a Patient Care Advisor. With a strong focus on employee well-being, generous benefits including 25 days of annual leave, a robust pension scheme, and extensive learning opportunities, InHealth fosters personal and professional growth. Located conveniently for those with access to transport, the company prioritises a culture of collaboration and recognition, ensuring that every team member feels valued and empowered to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor in Middlewich
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at InHealth for the Patient Care Advisor role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care Advisor in Middlewich
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with InHealth, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at InHealth, and how you can make a difference!
How to prepare for a job interview at InHealth
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at InHealth.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like InHealth appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how InHealth supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
