At a Glance
- Tasks: Join our Failsafe team to ensure patient care and administrative processes run smoothly.
- Company: InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: 25 days annual leave, discounts, professional development, and a fantastic rewards platform.
- Other info: Flexible working patterns and a focus on personal and professional growth.
- Why this job: Make a real difference in healthcare while growing your career in a supportive environment.
- Qualifications: GCSE or equivalent, experience in administration, and a passion for patient care.
The predicted salary is between 30000 - 40000 £ per year.
Please note, this role is a 12 month fixed term maternity cover position. InHealth is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 InHealth has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience. We do this to ensure early diagnoses and to reduce diabetes related complications to our patients.
What you will do:
- You will be joining our Failsafe team, in addition to usual care which includes appointing, examination/treatment and discharge, our failsafe team ensure that if something goes wrong in the patient’s pathway, administrative processes are in place and actioned to identify any errors in procedures.
What you are responsible for:
- Monitoring all patients referred to the Hospital Eye Service Department in line with guidance and policy.
- Supporting the booking of appointments for the patient based on their referral type in line with national set timelines.
- Ensuring patients on discharge are referred back into the programme within the correct pathway and patient’s GP has been informed.
- Liaising with Maternity Units within the Hospital to ensure that all Diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme.
- Auditing the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually.
- Reviewing and responding to individual queries & data capture.
We are looking for someone who is:
- Educated to GCSE or equivalent qualifications and/or training/experience in Patient Care.
- Experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively.
- Comfortable with audits and reporting.
- A good listener with excellent verbal and written communication skills.
- Aware of the importance of patient confidentiality and data protection.
- Able to maintain and ensure observation of robust internal quality assurance measures to meet national standards.
- Flexible in weekly working patterns and locations as required.
- A team player who is supportive, reliable and trustworthy.
- Approachable, dedicated and hardworking.
- A people person – someone who enjoys working alongside and helping others.
- Calm and focused in challenging situations.
- Great at organising things and able to prioritise their workload.
- Good at attention to detail.
- Able to work well within set procedures.
You should apply if you have experience:
- Previous experience in an administrative role.
- A passion for healthcare.
What's in it for you:
- 25 days annual leave (plus bank holidays).
- Generous company contribution pension scheme.
- Fantastic learning and development opportunities.
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme.
- Monthly award programme and online peer-to-peer recognition.
- Refer a friend bonus.
- Discounts on InHealth’s healthcare services.
- Smart tech, Cycle to Work and thousands of discounts and cashback options.
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Administrator in Wokingham employer: Inhealth Group
InHealth is an exceptional employer, offering a supportive and dynamic work environment where employees are valued and encouraged to grow. With a strong focus on personal and professional development, our team members benefit from generous annual leave, a comprehensive benefits package, and access to a well-being hub, all while contributing to meaningful healthcare solutions that impact millions of patients across the UK. Join us in making a difference in healthcare while enjoying a rewarding career path in a collaborative and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Wokingham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at InHealth. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Diabetic Eye Screening Programme. Show us you’re passionate about patient care and understand the role's importance in the healthcare system.
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll need to handle queries effectively. Role-play with a friend or family member to get comfortable with potential questions and scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator in Wokingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience in patient care and administration, and show us how you align with our values of Trust, Passion, Care, and Fresh Thinking.
Showcase Your Communication Skills:Since this role involves liaising with patients and healthcare professionals, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Emphasise Attention to Detail:We’re looking for someone who can handle audits and maintain quality assurance measures. Make sure to mention any previous experience where your attention to detail made a difference, especially in administrative tasks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Inhealth Group
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator position. Familiarise yourself with the Diabetic Eye Screening Programmes and how they operate within the NHS. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your previous administrative roles that highlight your skills in patient care, handling queries, and managing appointments. Be ready to discuss how you've maintained confidentiality and adhered to quality assurance measures in past positions.
✨Demonstrate Team Spirit
InHealth values teamwork, so be prepared to talk about your experiences working collaboratively. Share instances where you've supported colleagues or contributed to a team project, especially in challenging situations. This will show that you're a reliable and approachable team player.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the Failsafe team's processes or how InHealth supports its employees' professional development. This not only shows your interest but also helps you gauge if the company is the right fit for you.
