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- Tasks: Engage with patients to boost diabetic eye screening participation and improve health outcomes.
- Company: InHealth, the UK's largest provider of diagnostic and healthcare solutions.
- Benefits: Part-time role with a competitive salary and the chance to make a real difference.
- Why this job: Join a compassionate team and help underserved communities access vital healthcare services.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
- Other info: Opportunity to grow within a people-focused organisation dedicated to improving patient care.
The predicted salary is between 9809 - 9809 £ per year.
We are seeking a proactive and compassionate Administration & Engagement Officer to help increase uptake of the diabetic eye screening programme among Persistent Did Not Attenders (PDNAs) and other underserved groups. You will engage directly with patients – primarily by telephone – to encourage participation, understand barriers to attendance, and ensure patient voices inform service improvement.
Main duties of the job:
- Contact PDNA patients to encourage attendance and reduce non-attendance rates
- Engage underserved communities, educating patients on the benefits of screening
- Record contact attempts and patient feedback accurately
- Track patient progress through the screening pathway
- Contribute to improving engagement strategies and produce monthly activity reports
- Liaise with care homes, mental health units, universities, and other organisations to support access and uptake
About us:
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
About you:
- Confident and professional on the telephone
- Experience in a customer, patient, or public-facing role
- Strong communication skills, both verbal and written
- Good IT skills, including Microsoft Office
- Understanding of confidentiality, data protection, and safeguarding
- Healthcare or NHS screening experience desirable
This is a rewarding opportunity to make a meaningful difference to patient access and health outcomes within local communities.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administration & Engagement Officer in Wokingham employer: Inhealth Group
Contact Detail:
Inhealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration & Engagement Officer in Wokingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on InHealth and their mission. Understanding their values of Trust, Passion, Care, and Fresh Thinking will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with patients primarily over the phone, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with the kind of conversations you might have.
✨Tip Number 3
Show off your communication skills! During the interview, highlight any past experiences where you've successfully communicated with patients or customers. Use specific examples to demonstrate how you’ve handled challenges and improved engagement.
✨Tip Number 4
Apply through our website! We want to see your application come through our platform. It shows you're serious about joining our team and makes it easier for us to keep track of your application. Plus, it’s super straightforward!
We think you need these skills to ace Administration & Engagement Officer in Wokingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration & Engagement Officer role. Highlight your relevant experience, especially in patient engagement and communication, to show us you’re the perfect fit!
Show Your Passion: We love seeing candidates who are genuinely passionate about healthcare and making a difference. Share any personal experiences or motivations that drive you to work in this field, especially around patient care and engagement.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Administration & Engagement Officer. Familiarise yourself with the diabetic eye screening programme and the specific challenges faced by Persistent Did Not Attenders (PDNAs). This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Practice Your Communication Skills
Since this role involves engaging directly with patients over the phone, practice your verbal communication skills. Try role-playing with a friend or family member to simulate patient interactions. Focus on being clear, compassionate, and professional, as these qualities are essential for success in this position.
✨Showcase Your IT Proficiency
Be prepared to discuss your IT skills, especially with Microsoft Office. You might be asked about how you would record patient feedback or track progress through the screening pathway. Brush up on any relevant software you’ve used in previous roles, and be ready to share examples of how you've used technology to improve processes.
✨Demonstrate Your Passion for Patient Care
InHealth values trust, passion, care, and fresh thinking. Be ready to share personal experiences or stories that highlight your commitment to patient care and community engagement. This will help you connect with the interviewers and show that you align with their mission to improve healthcare outcomes.
