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- Tasks: Welcome and support patients through their MRI scans while managing administrative tasks.
- Company: Join InHealth, the UK's largest provider of diagnostic healthcare solutions.
- Benefits: Enjoy 27 days leave, private medical insurance, and discounts on various services.
- Other info: Flexible working hours and fantastic opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care and gain valuable experience in healthcare.
- Qualifications: Empathy, strong communication skills, and a passion for customer service are essential.
The predicted salary is between 29970 - 36483 £ per year.
InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As part of our clinical team, this role is essential to ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway.
The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.
Hours: 36 Hours a week Monday- Sunday. 3x12hr Shifts between 6.45am and 9pm typically.
What you are responsible for:
- Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
- Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally.
- Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable).
- Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately.
- Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
- Accurately entering all relevant patient data into the patient management system.
- Managing administrative tasks within the unit that include: dealing with telephone, direct and face to face enquiries, booking clinically validated appointments on the internal system, ensuring all payments are invoiced promptly and accurately.
We are looking for someone who has:
- An empathetic and caring approach.
- A passion for delivering the highest level of customer service.
- A good understanding of health and safety and infection control.
- The ability to work independently and as part of a multi-skilled team.
- Flexibility in working patterns to fulfil site requirements.
- Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner.
- Strong administration skills with an ability to pick up new systems quickly.
- The passion to attend courses to enhance their knowledge and skills for the role required.
You should apply if you have the below experience:
- Experience in a similar healthcare role, delivering hands-on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer-focused environment.
- Proficient administration skills, such as experience using Microsoft Packages.
- Working in a fast-paced environment.
What's in it for you:
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more! In addition to this, we also offer:
- 27 days annual leave (plus bank holidays).
- Generous company contribution pension scheme.
- Private medical insurance options.
- Life assurance.
- Hybrid and flexible working opportunities.
- Fantastic learning and development opportunities.
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme.
- Enhanced parental leave.
- Monthly award programme and online peer-to-peer recognition.
- Long service recognition, with vouchers and additional annual leave.
- Refer a friend bonus.
- Discounts on InHealth’s healthcare services.
- Smart tech, Cycle to Work and thousands of discounts and cashback options.
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Clinical Assistant in Surrey employer: Inhealth Group
Contact Detail:
Inhealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Assistant in Surrey
✨Tip Number 1
Get to know the company! Research InHealth and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Clinical Assistant, you'll be interacting with patients regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can explain procedures clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company culture, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Be ready for situational questions! Think about how you'd handle various patient scenarios, especially those requiring empathy and quick thinking. This will demonstrate your readiness for the fast-paced environment at InHealth.
We think you need these skills to ace Clinical Assistant in Surrey
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your empathy and passion for patient care shine through. We want to see how you connect with patients and ensure they feel comfortable and informed during their experience.
Highlight Your Admin Skills: Make sure to mention any relevant administrative experience you have. We value strong organisational skills, so if you've used systems like Microsoft Packages, give us the details!
Be Clear and Concise: Use clear and straightforward language in your application. We appreciate good communication skills, so make sure your writing is logical and easy to follow—just like how you'd explain a procedure to a patient.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Assistant. Familiarise yourself with the patient care process, from welcoming patients to managing their data. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role is all about patient interaction, be prepared to demonstrate your empathetic approach. Think of examples from your past experiences where you provided excellent customer service or care. This will highlight your ability to connect with patients and ensure they feel comfortable during their diagnostic journey.
✨Brush Up on Your Admin Skills
As a Clinical Assistant, you'll be handling various administrative tasks. Make sure you’re comfortable using Microsoft packages and can discuss any relevant experience you have with data entry or managing appointments. Being able to talk about your organisational skills will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure patient satisfaction. This shows that you’re not only interested in the job but also in how you can contribute to their mission of providing high-quality care.