At a Glance
- Tasks: Lead engaging training programmes to enhance patient engagement and colleague development.
- Company: Join InHealth, the UK's largest specialist provider of diagnostic and healthcare services.
- Benefits: Enjoy 27 days annual leave, private medical insurance, and fantastic discounts.
- Other info: Collaborative environment with excellent career growth opportunities.
- Why this job: Make a real impact on patient experience while developing your training skills.
- Qualifications: Experience in training delivery and strong organisational skills required.
The predicted salary is between 35000 - 45000 £ per year.
At InHealth, we’re proud to be the UK’s largest specialist provider of diagnostic and healthcare services. With over 3,500 colleagues and a mission to Make Healthcare Better, we support millions of patients every year through innovative, accessible and high-quality healthcare services. As our services continue to grow, we are looking for an engaging and proactive Patient Engagement Training Lead to help shape and support learning across our Patient Engagement Centres (PEC). This is an exciting opportunity for someone passionate about training, coaching and operational excellence to make a genuine impact on both colleague development and patient experience.
About the Role
This is a hands-on and highly collaborative role where you will lead the coordination, delivery and continuous improvement of training across the PEC function. Working closely with operational leaders, subject matter experts and the central Learning & Development Team, you will ensure colleagues across the PEC have the skills, confidence and knowledge needed to deliver an outstanding service to patients. You’ll play a key role in supporting onboarding, refresher training, service calibration and ongoing capability development — helping to drive consistency, compliance and performance across the service. This role also offers the opportunity to collaborate across multiple PEC locations, including supporting alignment with international teams such as PEC Philippines.
What You’ll Be Doing
- Training Design, Delivery & Support
- Coordinate and deliver engaging training programmes aligned to PEC operational requirements
- Design and maintain high-quality, standardised training materials and resources
- Support onboarding and induction training for new starters
- Deliver refresher training, coaching and calibration sessions to support service excellence
- Work alongside the central L&D Team to implement wider organisational learning updates within PEC
- Ensure all training activity aligns with organisational standards, governance and compliance requirements
- Support managers with training recommendations and learning-related queries
- Training Planning & Coordination
- Partner with operational managers to identify skills gaps and training needs
- Support the development of local training plans and learning priorities
- Coordinate training schedules, logistics and resources across PEC locations
- Maintain training documentation and learning records within the LMS
- Compliance & Reporting
- Monitor mandatory and compliance training completion
- Produce regular training reports and updates for managers
- Ensure accurate tracking and maintenance of training data and records
- Stakeholder Collaboration
- Act as a key link between PEC operations and the central L&D function
- Collaborate with subject matter experts and wider business stakeholders to support operational learning needs
What We’re Looking For
We’re looking for someone who is organised, engaging and passionate about developing others. You’ll be confident working in a fast-paced operational environment and able to build strong relationships across teams.
You’ll Bring:
- Strong organisational and coordination skills
- Excellent communication and stakeholder management abilities
- A collaborative and proactive approach
- Strong attention to detail and problem-solving capability
- Confidence using systems and data to track progress and training compliance
- Understanding of adult learning principles
Experience & Qualifications
- Experience supporting training delivery, onboarding or operational learning activities
- Experience working within a service, contact centre or operational environment is desirable
- Familiarity with Learning Management Systems (LMS)
- Good working knowledge of Excel and reporting tools
- CIPD or L&D qualification is desirable
What's in it for you
As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including:
- Free parking
- Subsidised restaurant and café
- Excellent facilities
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more! In addition to this, we also offer:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Patient Engagement Training Lead in Rochdale employer: Inhealth Group
At InHealth, we pride ourselves on being a people-focused organisation that values the growth and development of our colleagues. As the UK’s largest specialist provider of diagnostic and healthcare services, we offer a supportive work culture with excellent benefits, including generous annual leave, private medical insurance options, and fantastic learning opportunities. Our commitment to employee well-being and professional growth ensures that you can thrive in your role as a Patient Engagement Training Lead while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Engagement Training Lead in Rochdale
✨Tip Number 1
Network like a pro! Reach out to current employees at InHealth through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Patient Engagement Training Lead role.
✨Tip Number 2
Prepare for the interview by understanding InHealth's mission and values. Think about how your passion for training and coaching aligns with their goal of making healthcare better. This will show you’re not just looking for any job, but that you genuinely want to contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to training delivery and stakeholder collaboration. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Patient Engagement Training Lead in Rochdale
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in training and operational excellence. We want to see how your skills align with the role of Patient Engagement Training Lead!
Show Your Passion:Let your enthusiasm for training and coaching shine through in your application. We’re looking for someone who’s genuinely excited about developing others and improving patient experiences.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills related to the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Engagement Training Lead role. Familiarise yourself with the key responsibilities and how they align with InHealth's mission to make healthcare better. This will help you articulate how your skills and experiences can contribute to their goals.
✨Showcase Your Training Experience
Be ready to discuss your previous training delivery experiences. Prepare specific examples of how you've designed and implemented training programmes, especially in a healthcare or operational environment. Highlight any successes and how they improved service delivery or colleague development.
✨Engage with Stakeholders
Since this role involves collaboration with various teams, think about how you’ve successfully worked with stakeholders in the past. Be prepared to share examples of how you’ve built relationships and communicated effectively to meet training needs and operational goals.
✨Demonstrate Your Passion for Development
InHealth is looking for someone who is passionate about developing others. Share your enthusiasm for training and coaching by discussing your approach to adult learning principles and how you keep up with best practices in training and development. This will show that you're not just qualified, but genuinely invested in helping others grow.
