Clinical Assistant in Redhill

Location: Redhill, East Surrey

Hours: 36 Hours a week, Monday - Sunday, 3x12hr Shifts between 6.45am and 9pm typically.

Main duties of the job:

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
• Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally.
• Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable).
• Assessing and monitoring the patient's condition after the procedure, ensuring that any changes are reported to the relevant staff immediately.
• Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
• Accurately entering all relevant patient data into the patient management system.
• Managing administrative tasks within the unit that include:
• Dealing with telephone, direct and face-to-face enquiries.
• Booking clinically validated appointments on the internal system.
• Ensuring all payments are invoiced promptly and accurately.

We are looking for someone who has:

• An empathetic and caring approach.
• A passion for delivering the highest level of customer service.
• A good understanding of health and safety and infection control.
• The ability to work independently and as part of a multi-skilled team.
• Flexibility in working patterns to fulfil site requirements.
• Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner.
• Strong administration skills with an ability to pick up new systems quickly.
• The passion to attend courses to enhance their knowledge and skills for the role required.

You should apply if you have the following experience:

• Experience in a similar healthcare role, delivering hands-on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer-focused environment.
• Proficient administration skills, such as experience using Microsoft Packages.
• Experience working in a fast-paced environment.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.