At a Glance
- Tasks: Be the friendly face for patients, coordinating their journey and providing essential admin support.
- Company: Join InHealth, the UK's largest provider of diagnostic healthcare solutions.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Work in a brand new Community Diagnostic Centre in beautiful Cornwall.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are looking for a Patient Administrator to join our Endoscopy team on a full-time permanent basis (x4 shifts a week, 8am - 6pm, Monday to Sunday), at our brand new Community Diagnostic Centre in Cornwall.
As a Patient Admin with InHealth, you will ensure our patients receive a professional and patient-focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast-paced environment, you will also provide administrative support for the endoscopy services we provide.
Job summary
Target opening date: December
We are looking for a Patient Administrator to join our Endoscopy team on a full-time permanent basis (x4 shifts a week, 8am - 6pm, Monday to Sunday), at our brand new Community Diagnostic Centre in Cornwall. As a Patient Admin with InHealth, you will ensure our patients receive a professional and patient-focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast-paced environment, you will also provide administrative support for the endoscopy services we provide.
Main duties of the job
- Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
- General administrative duties to support the unit team such as scanning documents, preparing patient notes and updating patient administration systems with accurate information relating to patient appointments
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
- Tracking and distributing reports to referrers, ensuring that results are dispatched in line with timescales
- Working with the wider operational team and the booking service to resolve queries and ensure the best patient experience at all times.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
What you will do
- Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
- General administrative duties to support the unit team such as scanning documents, preparing patient notes and updating patient administration systems with accurate information relating to patient appointments
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
- Tracking and distributing reports to referrers, ensuring that results are dispatched in line with timescales
- Working with the wider operational team and the booking service to resolve queries and ensure the best patient experience at all times.
About you
- Experienced working in a customer or patient focused environment
- Confident using Microsoft packages and other IT systems
- Strong communication skills, both written and verbal
- The ability to work independently and as part of a multi skilled team
Additional criteria
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: InHealth Group
Address: 5 Foundry Row
REDRUTH
TR15 1AN
Employer\'s website: https://www.inhealthgroup.com/ (Opens in a new tab)
Patient Administrator in Redruth employer: Inhealth Group
InHealth is an exceptional employer, offering a supportive and dynamic work environment at our new Community Diagnostic Centre in Cornwall. With a strong commitment to employee growth and a culture rooted in Trust, Passion, Care, and Fresh Thinking, we ensure that our Patient Administrators play a vital role in delivering high-quality healthcare services while enjoying a fulfilling career path. Join us to be part of a team that values your contributions and prioritises patient satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administrator in Redruth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on InHealth and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the patient-focused service they provide.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Administrator in Redruth
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for providing excellent patient care. Share any relevant experiences that highlight your commitment to making a positive impact on patients' lives.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your skills and experiences. Remember, we're looking for someone who can communicate effectively!
Tailor Your Application:Make sure to customise your application to fit the Patient Administrator role. Highlight your administrative skills and experience in a customer-focused environment, as these are key to succeeding in our fast-paced team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with InHealth!
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Administrator role. Familiarise yourself with the key responsibilities like coordinating patient arrivals and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a professional and patient-focused service, be ready to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond for a patient or customer, as this will highlight your suitability for the role.
✨Brush Up on IT Skills
As a Patient Administrator, you'll be using various IT systems. Make sure you're comfortable with Microsoft packages and any other relevant software. If you can, practice using these tools before the interview so you can confidently discuss your technical skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the work environment, or how they measure patient satisfaction. This shows that you're engaged and serious about finding the right fit for both you and the company.
