Imaging Services Manager in Nottingham

InHealth sees more than 4 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our Imaging Services Managers are a vital part of the InHealth team and are responsible for understanding customers’ requirements whilst ensuring the service fulfils our contractual obligations. As a People Manager, you will mentor and develop your team to deliver on our vision to make healthcare better.

What you will do:

• Provide leadership to deliver high-quality radiography services at all times.
• Adopt an approach of continuous improvement to deliver efficiencies in line with the budget while maintaining patient and customer satisfaction.
• Lead on all operational management of the team and services (MRI, PET-CT), identifying new revenue streams and building great relationships with our customers.

What you are responsible for:

Operations

• Ensuring the service delivers the highest standard of patient care whilst meeting customers’ expectations.
• Meeting the requirements of all regulatory standards (e.g. CQC) and surpassing allocated budgetary targets.
• Developing and implementing operational plans for your site in conjunction with the Operations Manager.
• Ensuring that resources, assets and processes are in place for cost-effective, flexible and professional service delivery.
• Setting, monitoring and achieving rigorous performance management targets.
• Producing daily, weekly and monthly reports for the Operations Manager.
• Developing close relationships with customers including Trust Management, Cardiologists, Radiologists, Physicists, Private Hospital Managers and referring clinicians.
• Successfully delivering projects as required.

People Management

• Ensuring sufficient employee resource availability through effective planning.
• Leading on recruitment activity for the service, monitoring attrition rates and workforce planning for future recruitment drives.
• Designing and delivering structured induction programmes for new team members.
• Developing immediate team members by providing coaching and mentorship.
• Ensuring the annual appraisal process incorporates a personal development plan for each team member.
• Maintaining up-to-date training, appraisal and PDP records for the team.
• Increasing employee engagement by regularly requesting feedback from team members.
• Supporting escalated disciplinary and grievance concerns.

Account Planning

• Efficiently managing the departments’ allocated budget to minimise expenditures without disrupting service quality.
• Ensuring Purchase Orders are processed in a timely manner.
• Accurately recording hours worked, holiday leave, expenses and sickness for monthly payroll calculation.
• Liaising with your InHealth Business Partner to ensure correct billing.

Compliance and Governance

• Ensuring effective implementation of appropriate policies and procedures.
• Managing incidents and complaints in accordance with InHealth policies.
• Adhering to all policies and licensing including clinical policies, CQC, Health & Safety, Clinical Governance, IRMER, IRR, ARSAC, EA, HR, Data Protection and Patient Confidentiality.

Equipment Management and Maintenance

• Ensuring all equipment within the department is working correctly and is regularly serviced by qualified staff.
• Ensuring team members are aware of actions to take in the event of equipment fault and/or failure.
• Reporting all equipment faults to manufacturers, service organisations or the mobile planning team.
• Resolving malfunctions or faults as soon as possible and investigating root causes to avoid repeat incidents.
• Maintaining up-to-date fault logs, service contracts and engineer reports.

We are looking for someone who has:

• A proven track record and credibility leading a multi-disciplinary team.
• Vast experience in the management and delivery of multiple diagnostic services.
• Knowledge of CQC, EA, IRMER, IRR and ARSAC requirements, Health & Safety, Infection Control, the Data Protection Act and Caldicott Principles.
• Great organisational and time management skills that enable prioritisation of conflicting demands.

You should apply if you have experience:

• Handling and dispensing of radioactive isotopes.
• Using imaging equipment (MRI, PET-CT, CT, Ultrasound).
• Working at a similar management level within the healthcare setting.
• Being involved in the attraction, recruitment, selection and retention process.
• Managing complex budgets and overseeing contract management KPIs.
• Setting departmental objectives and plans.
• Building business and commercial relationships at different levels.
• Leading multi-disciplinary teams and supporting personnel to achieve success.
• Using information management systems.

What's in it for you:

• 27 days annual leave (plus bank holidays).
• Generous company contribution pension scheme.
• Private medical insurance options.
• Life assurance.
• Hybrid and flexible working opportunities.
• Fantastic learning and development opportunities.
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme.
• Enhanced parental leave.
• Monthly award programme and online peer-to-peer recognition.
• Long service recognition, with vouchers and additional annual leave.
• Refer a friend bonus.
• Discounts on InHealth’s healthcare services.
• Smart tech, Cycle to Work and thousands of discounts and cashback options.
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth.

About us:

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.