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- Tasks: Engage with patients to boost diabetic eye screening participation and improve health outcomes.
- Company: Join InHealth, the UK's largest provider of diagnostic and healthcare solutions.
- Benefits: Part-time role with a competitive salary and the chance to make a real impact.
- Why this job: Be a voice for patients and help underserved communities access vital healthcare services.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
- Other info: Flexible part-time hours with opportunities for personal growth and community engagement.
The predicted salary is between 9809 - 10700 £ per year.
We are seeking a proactive and compassionate Administration & Engagement Officer to help increase uptake of the diabetic eye screening programme among Persistent Did Not Attenders (PDNAs) and other underserved groups. You will engage directly with patients – primarily by telephone – to encourage participation, understand barriers to attendance, and ensure patient voices inform service improvement.
Main duties of the job:
- Contact PDNA patients to encourage attendance and reduce non‑attendance rates
- Engage underserved communities, educating patients on the benefits of screening
- Record contact attempts and patient feedback accurately
- Track patient progress through the screening pathway
- Contribute to improving engagement strategies and produce monthly activity reports
- Liaise with care homes, mental‑health units, universities, and other organisations to support access and uptake
About you:
- Confident and professional on the telephone
- Experience in a customer, patient, or public‑facing role
- Strong communication skills, both verbal and written
- Good IT skills, including Microsoft Office
- Understanding of confidentiality, data protection, and safeguarding
- Healthcare or NHS screening experience desirable
This is a rewarding opportunity to make a meaningful difference to patient access and health outcomes within local communities.
Administration & Engagement Officer in Newcastle upon Tyne employer: Inhealth Group
Contact Detail:
Inhealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration & Engagement Officer in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on InHealth and their mission. Understanding their values like Trust, Passion, Care, and Fresh Thinking will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with patients primarily over the phone, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with the kind of conversations you might have.
✨Tip Number 3
Show your compassion! In your interviews, share examples of how you've helped others in previous roles. Highlighting your proactive approach and understanding of patient needs will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on being part of our team at InHealth. Don’t miss out on this opportunity!
We think you need these skills to ace Administration & Engagement Officer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration & Engagement Officer role. Highlight your experience in patient engagement and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Your Compassion: Since this role is all about engaging with underserved communities, let your compassionate side shine through in your application. Share examples of how you've positively impacted others in previous roles. We love seeing candidates who genuinely care about making a difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate applicants who can communicate effectively, just like you'll need to do with patients over the phone!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Inhealth Group
✨Know Your Role
Make sure you understand the key responsibilities of the Administration & Engagement Officer. Familiarise yourself with the diabetic eye screening programme and the challenges faced by Persistent Did Not Attenders (PDNAs). This will help you demonstrate your knowledge and show how you can contribute to improving patient engagement.
✨Practice Your Communication Skills
Since you'll be engaging directly with patients over the phone, practice your verbal communication skills. Try role-playing with a friend or family member to simulate the types of conversations you might have. Focus on being clear, compassionate, and professional, as these qualities are essential for the role.
✨Show Your Proactivity
Be ready to discuss examples from your past experiences where you've taken initiative, especially in customer or patient-facing roles. Highlight any strategies you've used to engage underserved communities or improve participation rates, as this aligns perfectly with what the company is looking for.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the organisation. You might ask about their current engagement strategies or how they measure success in increasing attendance rates. It’s a great way to demonstrate your enthusiasm and commitment to making a difference.
