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- Tasks: Welcome and support patients, manage appointments, and ensure smooth administrative processes.
- Company: Join InHealth, the UK's largest provider of diagnostic healthcare solutions.
- Benefits: Enjoy 27 days leave, flexible working, discounts, and a fantastic rewards platform.
- Other info: Great opportunities for personal and professional growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Strong IT skills, attention to detail, and effective communication are essential.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Monday-Sunday, 27 hours per week, typically working 3 x 9hr shifts a week.
Contract: 12 Months.
InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Patient Administrator within our Milton Keynes site, you will play a pivotal role in how we support our patients throughout their healthcare journey.
What you are responsible for:
- Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate.
- Booking clinically validated appointments on the internal system.
- Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day.
- Tracking and distributing imaging data and reports as required.
- Utilising relevant IT systems to support the delivery of a high-quality imaging service.
- Assisting with monthly reports.
- Complying with ISO standards, respecting and protecting confidentiality.
- Reporting any incidents, feedback or complaints effectively.
- Ensuring patient and customer focus is central to the commercial success of the business.
We are looking for someone who has:
- Flexibility in working patterns to fulfil site requirements.
- A proficient understanding of IT packages and administration tasks.
- The ability to prioritise tasks whilst maintaining accuracy and attention to detail.
- Effective communication skills, both on the phone and face to face.
- A strong understanding of confidentiality and data protection.
- A supportive, trustworthy and reliable approach to their work.
- An empathetic and caring approach.
You should apply if you have experience:
- Working in a fast-paced administrative role.
- Being in a patient or customer facing environment.
- Experience in a healthcare environment would be desirable but not essential.
- Knowledge and experience of using Microsoft and other IT Packages.
- Quickly learning new systems.
- Working independently and as part of a wider team.
What's in it for you:
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more! In addition to this, we also offer:
- 27 days annual leave (plus bank holidays).
- Generous company contribution pension scheme.
- Private medical insurance options.
- Life assurance.
- Hybrid and flexible working opportunities.
- Fantastic learning and development opportunities.
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme.
- Enhanced parental leave.
- Monthly award programme and online peer-to-peer recognition.
- Long service recognition, with vouchers and additional annual leave.
- Refer a friend bonus.
- Discounts on InHealth’s healthcare services.
- Smart tech, Cycle to Work and thousands of discounts and cashback options.
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Patient Administrator - 12 Month Contract in Milton Keynes employer: Inhealth Group
Contact Detail:
Inhealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administrator - 12 Month Contract in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on InHealth. Understand their mission and values, especially how they focus on patient care. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administrative roles and patient interaction. Think about examples from your past experiences that highlight your skills in communication, organisation, and empathy. We want to see how you can shine in a fast-paced environment!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview, especially in a healthcare setting where patient interaction is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Administrator - 12 Month Contract in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Administrator role. Highlight your relevant experience in administrative tasks and any customer-facing roles you've had, as this will show us you're a great fit for our team.
Showcase Your IT Skills: Since we rely heavily on IT systems, it's crucial to mention your proficiency with Microsoft and other IT packages. If you've quickly learned new systems before, let us know! This will demonstrate your adaptability and tech-savviness.
Emphasise Communication Skills: Effective communication is key in this role. Share examples of how you've successfully handled enquiries or supported customers in previous positions. This will help us see how you can contribute to our patient-focused approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it’s super easy!
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Administrator role. Familiarise yourself with the key responsibilities like booking appointments and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your IT Skills
Since the job requires a proficient understanding of IT packages, be prepared to discuss your experience with relevant software. Bring examples of how you've used technology to improve efficiency in previous roles. This will highlight your ability to adapt to the digital tools used in healthcare administration.
✨Emphasise Communication Skills
Effective communication is crucial for this role. Think of specific instances where you've successfully handled patient or customer interactions, especially in a fast-paced environment. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Empathy and Care
As a Patient Administrator, you'll need to show an empathetic approach towards patients. Prepare to discuss how you've supported individuals in previous roles, focusing on your ability to maintain confidentiality and provide a caring service. This will resonate well with the values of InHealth.