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- Tasks: Lead a dynamic team to ensure exceptional patient care and satisfaction.
- Company: Join InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: Flexible hours, free parking, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in managing customer-focused teams and strong communication skills.
- Other info: Be part of a mission to support over 7 million patients by 2030.
The predicted salary is between 36000 - 60000 £ per year.
Join InHealth and help us deliver world-class patient care! At InHealth, we see over 5 million patients every year, and our Patient Engagement Team ensures every patient receives the support they need - from first contact to results.
As a Customer Service Manager, you'll play a vital role in leading our Patient Care Advisors (PCAs) and Team Leaders, ensuring exceptional service and smooth processes at every stage.
Main duties:- Lead and develop a high-performing team within our PEC
- Oversee day-to-day operations, ensuring patient and customer satisfaction
- Drive continuous improvement and efficiencies aligned with KPIs
- Collaborate with operational and nursing teams to optimise booking processes
- Support recruitment, training, and development initiatives
- A passionate leader with experience managing customer-focused teams in a similar environment
- Strong organisational and communication skills
- Ability to thrive under pressure and manage complex situations calmly
- Experience in setting objectives, monitoring KPIs, and driving performance
- Proficiency in Microsoft Office and CRM systems
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Customer Service Manager in Middlewich employer: Inhealth Group
Contact Detail:
Inhealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Middlewich
✨Tip Number 1
Get to know the company! Before your interview, dive into InHealth's mission and values. Understanding what drives us will help you connect your experience with our goals, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your leadership style and how you manage customer-focused teams under pressure.
✨Tip Number 3
Show off your achievements! Be ready to share specific examples of how you've driven performance and improved customer satisfaction in previous roles. Numbers and KPIs speak volumes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at InHealth and contributing to world-class patient care.
We think you need these skills to ace Customer Service Manager in Middlewich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing customer-focused teams and any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for patient care and leadership. Mention specific examples of how you've driven performance and improved customer satisfaction in previous roles.
Showcase Your Skills: Don’t forget to showcase your organisational and communication skills in your application. These are key for the role, so provide examples of how you've used these skills to manage complex situations effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the team!
How to prepare for a job interview at Inhealth Group
✨Know Your Stuff
Before the interview, make sure you understand InHealth's mission and values. Familiarise yourself with their patient engagement processes and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to drive performance and improve customer satisfaction. Be ready to discuss specific KPIs you've worked with.
✨Practice Problem-Solving Scenarios
Expect questions about handling complex situations or difficult customers. Think of scenarios where you've had to stay calm under pressure and resolve issues efficiently. Practising these responses will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team's current challenges or how they measure success in the Patient Engagement Centre. This shows your interest in the role and helps you gauge if it's the right fit for you.
