At a Glance
- Tasks: Lead real-time management of patient demand and ensure timely access to care.
- Company: Join InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: Enjoy 27 days annual leave, private medical insurance, and fantastic learning opportunities.
- Other info: Dynamic workplace with a focus on personal and professional growth.
- Why this job: Make a real impact on patient safety and experience in a fast-paced environment.
- Qualifications: Experience in real-time management and strong decision-making skills required.
The predicted salary is between 40000 - 50000 € per year.
📍 Rochdale, Patient Engagement Centre
Make every patient interaction count. In our Patient Engagement Centre, we are the front door to care, and every interaction matters. We are looking for a Real-Time Manager who thrives in fast-paced environments and wants to play a vital role in shaping patient access. This is not just about watching dashboards. It is about making smart, real-time decisions that directly impact patient safety, experience, and care delivery. If you love turning live data into action, leading from the front, and keeping operations running smoothly when it matters most, this could be the role for you.
What you will be doing
- Lead the real-time management of patient demand across all contact channels
- Ensure safe, timely access to care by aligning resource with demand
- Guide and support a team of Real-Time Analysts, setting the pace for the day
- Make fast, confident decisions during peaks, incidents, and disruptions
- Work closely with operational and clinical teams to prioritise patient needs
- Drive intraday planning, staffing adjustments, and service level protection
- Act as the key escalation point for risks to patient access or safety
- Translate live performance into clear insights and future improvements
What you will be responsible for
- Monitoring real-time contact volumes, queues, wait times, and backlogs
- Managing intraday resource allocation and staffing adjustments
- Programming agent activities such as breaks, admin, and training to maintain coverage
- Responding to demand surges, service disruption, and unexpected pressure
- Ensuring clinically appropriate queue prioritisation
- Leading contingency plans during incidents such as system outages
- Providing clear, real-time updates to stakeholders and leaders
- Capturing and reporting intraday trends and performance insights
- Feeding real-time learning into workforce planning and forecasting
What we are looking for
- A calm, confident presence under pressure
- Strong decision-making skills, even with incomplete information
- A natural ability to inspire trust and lead others
- Excellent communication across operational, analytical, and clinical teams
- A proactive, solutions-focused mindset
- A genuine commitment to patient access and safety
You will thrive in this role if you
- Love the energy of live operations and fast decision-making
- Are confident balancing competing priorities
- Can think creatively when things do not go to plan
- Turn data into clear, decisive action
- Hold yourself and others to high standards
- Bring integrity, positivity, and resilience every day
Your experience
- Experience in a real-time or intraday management role within a contact centre
- A strong understanding of demand versus capacity management
- Experience using workforce management and telephony systems
- Ability to analyse live operational data using Excel or reporting tools
- Familiarity with KPIs such as service level, wait time, and abandonment
Desirable:
- Knowledge of patient access pathways, appointment booking, or referral processes
What's in it for you
As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including:
- Free parking
- Subsidized restaurant and café
- Excellent facilities
- Free hot drinks
- Opposite large retail park with a vast amount of food outlets
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Real Time Manager in Manchester employer: Inhealth Group
At InHealth, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in Rochdale, our Patient Engagement Centre provides unique benefits such as free parking, subsidised dining options, and access to a comprehensive rewards platform, ensuring our team members feel valued and supported. With a commitment to fostering a positive environment and a focus on patient care, we empower our employees to thrive in their roles while making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Real Time Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in patient engagement or real-time management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising your decision-making skills. Think of scenarios where you had to make quick choices under pressure. Show us how you can turn live data into action and keep operations running smoothly!
✨Tip Number 3
Don’t just wait for the perfect job to pop up. Apply through our website even if you don’t tick every box. We value passion and a proactive mindset, so let us see your commitment to patient access and safety!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows us you’re genuinely interested and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Real Time Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let your enthusiasm for patient access and safety shine through. We want to see how much you care about making every patient interaction count!
Highlight Your Real-Time Management Skills:Make sure to showcase any experience you have in real-time or intraday management roles. We’re looking for someone who can make quick decisions under pressure, so share examples that demonstrate this ability.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate direct communication that gets to the heart of the matter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Inhealth Group
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as service levels, wait times, and abandonment rates. Being able to discuss these metrics confidently will show that you understand the real-time management landscape and can make data-driven decisions.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experiences where you had to make quick decisions under pressure. Highlight how you balanced competing priorities and ensured patient safety, as this is crucial for the Real-Time Manager role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be working closely with operational and clinical teams, demonstrating excellent communication skills during the interview will set you apart. Consider role-playing common scenarios to refine your responses.
✨Emphasise Your Leadership Style
Think about how you inspire trust and lead a team. Be ready to discuss your leadership approach, especially in high-pressure situations. Sharing specific instances where you guided a team through challenges will illustrate your capability to lead effectively in a fast-paced environment.
