At a Glance
- Tasks: Manage patient appointments and provide a welcoming reception service in the MRI department.
- Company: Join InHealth, the UK's largest specialist provider of diagnostic healthcare solutions.
- Benefits: Enjoy 27 days annual leave, private medical insurance, and discounts on various services.
- Other info: Flexible working hours and fantastic learning opportunities await you!
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Strong organisational skills and previous experience in healthcare or customer service.
The predicted salary is between 23900 - 29212 £ per year.
Hours- 36hours a week. 3x12hr shifts on a rota from Monday to Sunday, with shift patterns varying between 7am and 9pm.
Introduction
We are looking for a Patient Administrator to join our Kingston MRI Department, working across three MRI scanners and supporting both NHS and private patients.
This is a flexible working role, based on three 12-hour shifts per week, supporting both inpatient and outpatient MRI services.
The role combines reception duties with a range of booking and administrative responsibilities.
You will play a key role in ensuring MRI appointments are booked accurately across all three scanners, in line with the appropriate patient pathways and priorities.
You will also be responsible for keeping patient and booking systems up to date, preparing patients for their appointments and supporting them throughout their visit.
As a key point of contact for patients, you will provide a professional, courteous and reassuring service, helping patients feel comfortable and supported from the moment they arrive through to their departure.
You will work closely with radiologists, clinical colleagues and the wider administration team to ensure the service runs efficiently and that patients receive the right information and support at every stage of their journey.
- Key Duties and Responsibilities
- Prepare and manage patient lists for the following day, ensuring appointments are correctly booked, vetted and aligned with the appropriate pathways and priorities.
- Process referrals from hospitals, private providers and GPs, booking patients into the appropriate MRI slots across all three scanners.
- Contact patients to arrange and confirm appointments, complete screening calls and provide the information they need ahead of their scan.
- Proactively follow up outstanding vetting, patient information and unconfirmed appointments, liaising with radiologists and other colleagues where required.
- Maintain accurate patient records, files and booking systems, including uploading documents and updating information required for billing.
- Support the efficient use of MRI capacity by filling short-notice gaps, managing cancellations and booking additional inpatients where appropriate.
- Provide a professional and welcoming reception service, coordinating patients from arrival through to departure and responding to queries in a caring and reassuring manner.
- Ensure payments are taken and invoiced accurately and promptly, where required.
- Track and distribute imaging data and reports as needed.
- Work collaboratively with clinical and administrative colleagues, supporting the Senior Administrator and Administration Manager as required.
- Work closely with radiographers and clinical assistants to coordinate patient flow and ensure the smooth and efficient running of the MRI service throughout the day
- Recognise when clinical support is required and upscale or delegate queries appropriately.
- Maintain patient confidentiality and compliance with data protection requirements at all times.
- What We Are Looking For
- Strong organisational skills, attention to detail and the ability to prioritise and multitask in a busy environment.
- Excellent communication skills, with confidence speaking to patients by telephone, email and face to face.
- A positive, proactive and reliable approach, with the ability to work independently and follow up outstanding actions.
- A caring and empathetic approach, with a genuine interest in providing a positive patient experience.
- Confidence using IT systems and the ability to learn and work across multiple systems.
- Good understanding of administration processes, confidentiality and data protection.
- Previous experience in healthcare, administration or a customer-facing environment.
- Flexibility to work the required shift pattern and support the needs of the service.
- A professional, supportive and team-focused approach.
- What's in it for you
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called In Joy.
This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on In Health’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth.
We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us
In Health is the UK’s largest specialist provider of diagnostic and healthcare solutions.
Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures.
In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030.
We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
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Clinical Assistant Administrator in Kingston upon Thames employer: Inhealth Group
InHealth is an exceptional employer that fosters a collaborative and supportive work culture, particularly for those in the Junior Tax Associate role. With a strong emphasis on employee growth, you will receive comprehensive study support while gaining invaluable experience in VAT and Corporation Tax compliance within a dynamic healthcare environment. The opportunity to work alongside diverse teams from day one ensures that you will develop your technical expertise in a meaningful and rewarding way.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Assistant Administrator in Kingston upon Thames
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Inhealth Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Inhealth Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Inhealth Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Assistant Administrator in Kingston upon Thames
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Inhealth Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Inhealth Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Inhealth Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Inhealth Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Inhealth Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Inhealth Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
