At a Glance
- Tasks: Support patients through their healthcare journey and manage essential administrative tasks.
- Company: Join InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: Enjoy 27 days annual leave, flexible working, and a fantastic rewards platform with discounts.
- Other info: Great opportunities for personal and professional growth in a supportive team.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a dedicated Patient Administrator to join our Endoscopy team in Ipswich. In this role, you will play a key part in delivering a professional, patient-focused experience throughout the diagnostic pathway. Working alongside clinical colleagues in a dynamic and fast-paced environment, you will also provide essential administrative support to ensure the smooth running of our endoscopy services.
Key Responsibilities
- Provide a warm, professional first point of contact for patients, supporting them from arrival through to departure.
- Manage telephone and face-to-face enquiries efficiently, prioritising queries and providing accurate information.
- Book clinically validated appointments in line with priority and service requirements.
- Track and distribute imaging data and reports, ensuring timely delivery to referrers in line with performance targets.
- Support the management team with month-end administrative processes.
- Ensure timely and accurate invoicing, processing payments on the day and maintaining accurate financial records.
About You
- Experience working in a customer-facing or patient-focused environment.
- Confident using Microsoft Office and a range of IT systems.
- Strong written and verbal communication skills.
- Ability to work independently as well as collaboratively within a multi-skilled team.
What's in it for you
- 27 days annual leave (plus bank holidays).
- Generous company contribution pension scheme.
- Sick pay for peace of mind, so you can rest and recover without financial worry.
- Private medical insurance options.
- Life assurance.
- Hybrid and flexible working opportunities.
- Fantastic learning and development opportunities.
- 24/7 access to a dedicated well-being hub and Employee Assistance Programme.
- Enhanced parental leave.
- Monthly award programme and online peer-to-peer recognition.
- Long service recognition, with vouchers and additional annual leave.
- Refer a friend bonus.
- Discounts on our healthcare services.
- Smart tech, Cycle to Work, and thousands of discounts and cashback options.
- For eligible roles - an additional payment of £10 per hour, up to £50 per day, for each weekend day worked - paid monthly in arrears.
- Paid-for professional memberships and more!
Supporting our people’s happiness at work is a top priority. That means offering meaningful opportunities for personal and professional growth, with an innovative approach to development that helps you be the best version of yourself and build a real career pathway.
About us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Patient Administrator in Ipswich employer: Inhealth Group
InHealth is an exceptional employer, offering a supportive and dynamic work environment for Patient Administrators in Ipswich. With a strong focus on employee well-being, we provide a comprehensive benefits package, including generous annual leave, flexible working options, and extensive learning opportunities to foster personal and professional growth. Our commitment to a people-focused culture ensures that you will be part of a team dedicated to delivering high-quality healthcare services while enjoying meaningful career development.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administrator in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on InHealth and their values. This will help you connect your experience with what they’re all about, showing them you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and administration can shine in the Patient Administrator role.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows you take the opportunity seriously and are ready to represent the warm, professional first point of contact that patients expect.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Patient Administrator in Ipswich
Some tips for your application 🫡
Show Your Customer Focus:In your application, make sure to highlight any experience you've had in customer-facing roles. We want to see how you’ve provided excellent service and support to patients or customers in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Tailor Your Application:Make sure to tailor your application to the Patient Administrator role. Mention specific responsibilities from the job description and explain how your experience aligns with them. This shows us you’re genuinely interested!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Administrator role and its responsibilities. Familiarise yourself with the endoscopy services and how they operate, as well as the importance of providing a patient-focused experience.
✨Showcase Your Communication Skills
Since this role involves managing patient enquiries and working alongside clinical colleagues, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing environments.
✨Demonstrate IT Proficiency
Be ready to discuss your experience with Microsoft Office and any other IT systems relevant to the role. You might even want to brush up on specific software that could be used in the endoscopy department, as this will show your readiness to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the challenges faced in the role, or how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
