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- Tasks: Engage with patients to boost participation in diabetic eye screening programmes.
- Company: Join InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: Enjoy 25 days leave, a pension scheme, discounts, and professional development opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: GCSE or equivalent, customer service experience, and strong communication skills required.
The predicted salary is between 24784 - 24784 £ per year.
The post-holder will be responsible for increasing programme participation among patients in underserved groups, specifically those identified as Persistent Did Not Attenders (PDNAs). You will proactively engage with, encourage, and educate patients on the importance and benefits of the diabetic eye screening pathway. Ensuring that patients' views are heard and acted upon—and that strong, collaborative relationships are developed—is key to the success of this role.
What you are responsible for:
- Drive higher programme uptake by targeting and reducing PDNA patient levels
- Making outbound telephone calls to programme PDNA patients
- Proactively communicate with underserved groups, including educating patients on the benefits of participating in the programme
- Document and record PDNA contact attempts and patient feedback
- Evaluate, adapt, and recommend improvements to PDNA contact strategies based on feedback received
- Provide monthly reports on PDNA contact attempts, patient feedback, and progress in reducing PDNA percentages
- Track and evaluate PDNA patients through their screening pathway, understanding their participation in the programme (i.e. whether or not they attended clinic)
- Focus engagement efforts on underserved groups, including individuals with learning disabilities, diverse ethnic communities, patients in areas of greater deprivation, and non-responders
- Engage and liaise with mental health units, large care homes, universities, and military establishments within the programme area to ensure the screening service meets their specific needs, patients receive timely screening, and high uptake and coverage are achieved
You will:
- Be confident and articulate on the telephone
- Educated to GCSE or equivalent
- Have experience in dealing with customers and/or patients, understanding their needs, concerns and thoughts
- Understand the importance of patient confidentiality and be aware of data protection
- Promote a Risk Management culture by ensuring that all business and workplace risks (including work practices and environment) are identified, assessed and reported
- The post holder is expected to comply with the provisions of the Incident Reporting & Management Policy
- Demonstrate competent computer skills, with the ability to effectively operate various software programs and troubleshoot basic technical issues
- Work in the best interest of the patient, treating them with respect and maintaining their dignity
- Exercise judgement and make decisions within the framework of legislation and Company policy. Matters not covered by existing policy are referred to the Programme Manager and/or Director of Governance and Clinical Services for guidance
- Responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role
- Comply with InHealth Equal Opportunity Policy and Race Equality Scheme and must not discriminate on the grounds of sex, colour, race, ethnic or national origins, marital status, age, disability, sexual orientation or religious belief
- Undertake the allocated IG Training Tool Modules and read the Security Policy signing the Security Commitment Form to confirm they have read, understood and will adhere to the policy
You have experience of:
- Working within NHS screening Programmes
- Previous experience in a healthcare environment
- Handling telephone calls with customer/patient interactions
- Using computers, Microsoft Office Products and other IT Packages
- Demonstrating strong communication skills, both verbal and written
What's in it for you:
- 25 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Monthly award programme and online peer-to-peer recognition
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Administration & Engagement Officer in Ipswich employer: Inhealth Group
Contact Detail:
Inhealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration & Engagement Officer in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on InHealth. Understand their mission and values, especially how they focus on patient care. This will help you connect your experiences to what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your communication skills and experience in engaging with patients, especially those from underserved groups.
✨Tip Number 3
Show your passion! When discussing your previous roles, highlight specific examples where you’ve made a difference in patient engagement or support. This will show that you genuinely care about the role and the people you’ll be working with.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administration & Engagement Officer in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration & Engagement Officer role. Highlight your experience with patient engagement and any relevant skills that match the job description. We want to see how you can contribute to reducing PDNA levels!
Showcase Your Communication Skills: Since this role involves a lot of telephone interaction, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe even share an example of a time you successfully engaged with patients or customers.
Highlight Relevant Experience: If you've worked in healthcare or have experience with NHS screening programmes, make sure to emphasise that! We’re looking for candidates who understand the unique needs of underserved groups, so any related experience will definitely give you an edge.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at InHealth!
How to prepare for a job interview at Inhealth Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administration & Engagement Officer. Familiarise yourself with the importance of engaging underserved groups and how to effectively communicate the benefits of the diabetic eye screening pathway.
✨Practice Your Communication Skills
Since this role involves making outbound calls and engaging with patients, practice your telephone communication skills. Try role-playing with a friend or family member to build confidence and articulate your points clearly.
✨Showcase Your Experience
Be ready to discuss your previous experience in healthcare environments and how it relates to this role. Highlight any specific instances where you've successfully engaged with patients or improved participation rates, especially among underserved groups.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.