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- Tasks: Engage with patients to boost participation in diabetic eye screening and improve health outcomes.
- Company: InHealth, the UK's largest provider of diagnostic and healthcare solutions.
- Benefits: Part-time role with a competitive salary and the chance to make a real difference.
- Why this job: Join a passionate team dedicated to improving patient access and community health.
- Qualifications: Strong communication skills and experience in customer or patient-facing roles.
- Other info: Flexible hours, supportive environment, and opportunities for personal growth.
The predicted salary is between 9809 - 9809 £ per year.
Role: Administration & Engagement Officer – PDNA (Part‑Time, 15 hrs per week)
Location: West Riding & Craven – based from our Programme office in Halifax.
Salary: £24,523 (Full Time Equivalent) – the pro‑rata salary for the role is £9,809.20.
We are seeking a proactive and compassionate Administration & Engagement Officer to help increase uptake of the diabetic eye screening programme among Persistent Did Not Attenders (PDNAs) and other underserved groups.
Key responsibilities include:
- Contact PDNA patients to encourage attendance and reduce non‑attendance rates.
- Engage underserved communities, educating patients on the benefits of screening.
- Record contact attempts and patient feedback accurately.
- Track patient progress through the screening pathway.
- Contribute to improving engagement strategies and produce monthly activity reports.
- Liaise with care homes, mental health units, universities, and other organisations to support access and uptake.
About us: InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these being NHS patients and service users. As a people‑focused organisation, our teams are integral in how we deliver our services. Our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers and colleagues. Our mission is to be the preferred provider of high‑quality diagnostics and healthcare solutions in hospitals and accessible community settings, serving patients from 1,000 locations by 2025.
About you:
- Confident and professional on the telephone.
- Experience in a customer, patient or public‑facing role.
- Strong communication skills, both verbal and written.
- Good IT skills, including Microsoft Office.
- Understanding of confidentiality, data protection and safeguarding.
- Healthcare or NHS screening experience desirable.
This is a rewarding opportunity to make a meaningful difference to patient access and health outcomes within local communities.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to look for any previous criminal convictions.
Administration & Engagement Officer in Halifax employer: Inhealth Group
Contact Detail:
Inhealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration & Engagement Officer in Halifax
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on InHealth and their mission. Understanding their values like Trust, Passion, Care, and Fresh Thinking will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with patients primarily over the phone, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with the kind of conversations you might have.
✨Tip Number 3
Show off your communication skills! During the interview, highlight your experience in customer-facing roles. Share specific examples of how you've effectively communicated with diverse groups, especially if you’ve worked with underserved communities before.
✨Tip Number 4
Apply through our website! We want to see your application come through our platform. It makes it easier for us to track your progress and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Administration & Engagement Officer in Halifax
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administration & Engagement Officer. We want to see how you can contribute to increasing patient engagement and reducing non-attendance rates.
Showcase Your Communication Skills: Since this role involves engaging directly with patients, it's crucial to demonstrate your strong verbal and written communication skills. Use examples from your past experiences to show how you've effectively communicated in similar situations.
Highlight Relevant Experience: If you have experience in healthcare or customer-facing roles, make sure to emphasise that in your application. We’re looking for someone who understands the importance of patient care and can navigate the challenges of engaging underserved communities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and for you to stay updated on your progress. Don’t miss out on this opportunity!
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administration & Engagement Officer. Familiarise yourself with the diabetic eye screening programme and the challenges faced by Persistent Did Not Attenders (PDNAs). This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Practice Your Communication Skills
Since this role involves engaging directly with patients over the phone, practice your verbal communication skills. Try role-playing with a friend or family member to simulate the types of conversations you might have. Focus on being clear, compassionate, and professional, as these qualities are essential for success in this position.
✨Showcase Your IT Proficiency
Make sure to highlight your IT skills during the interview, especially your experience with Microsoft Office. Be prepared to discuss how you've used technology in previous roles to track patient progress or record feedback. This will reassure the interviewers that you can handle the administrative aspects of the job effectively.
✨Demonstrate Your Understanding of Patient Needs
Think about how you can contribute to improving engagement strategies for underserved communities. Prepare examples from your past experiences where you've successfully engaged with patients or customers. Showing that you understand the importance of patient voices in service improvement will set you apart from other candidates.
