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- Tasks: Welcome and assist patients, manage appointments, and ensure high-quality care.
- Company: InHealth, the UK's largest provider of diagnostic healthcare solutions.
- Benefits: Flexible shifts, supportive team environment, and opportunities for professional development.
- Other info: Join a dynamic team dedicated to improving patient experiences and outcomes.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Empathy, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Hours - Monday to Sunday, 4x9 hour shifts on rotating schedule.
Location - Frimley Park.
Main Duties
- Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
- Escorting patients to and from the clinical area as required, explaining the procedure fully and ensuring any questions or concerns are managed professionally.
- Completing the patient’s pre-scan data protection/consent form and health and safety questionnaire (where applicable).
- Assessing and monitoring the patient’s condition after the procedure, ensuring any changes are reported to the relevant staff immediately.
- Ensuring patient and customer focus is central to the success of the MRI department by delivering a high level of patient care throughout.
- Accurately entering all relevant patient data into the patient management system.
- Managing administrative tasks within the unit, including dealing with telephone, direct and face-to-face enquiries.
- Booking clinically validated appointments on the internal system.
- Ensuring all payments are invoiced promptly and accurately.
Requirements
- An empathetic and caring approach.
- A passion for delivering the highest level of customer service.
- A good understanding of health and safety and infection control.
- Ability to work independently and as part of a multi-skilled team.
- Flexibility in working patterns to fulfil site requirements.
- Excellent written and verbal communication skills, with a capability to present information logically and efficiently.
- Strong administration skills with an ability to pick up new systems quickly.
- The passion to attend courses to enhance knowledge and skills for the role required.
Experience
- Experience in a similar healthcare role, delivering hands-on patient care, or a passion to learn and work in a busy healthcare environment after working in a customer-focused environment.
- Proficient administration skills, such as experience using Microsoft Packages.
- Experience working in a fast-paced environment.
Qualifications
Please see Job Advert.
Additional Criteria
Please see Job Advert.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clinical Assistant Administrator in Frimley employer: Inhealth Group
Contact Detail:
Inhealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Assistant Administrator in Frimley
✨Tip Number 1
Get to know the company! Research InHealth and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Clinical Assistant Administrator, you'll need to interact with patients and staff regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any questions or concerns professionally.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the InHealth team. Don’t miss out on this opportunity!
We think you need these skills to ace Clinical Assistant Administrator in Frimley
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your passion for delivering top-notch patient care. Share any experiences that highlight your empathetic approach and commitment to customer service – it’ll make you stand out!
Be Clear and Concise: We love a well-structured application! Make sure your written communication is clear and to the point. Use bullet points if necessary to break down your skills and experiences, especially those relevant to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Clinical Assistant Administrator role. Highlight your relevant experience in healthcare and administration to show us you’re the perfect fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Assistant Administrator. Familiarise yourself with patient care protocols, data protection regulations, and the specific administrative tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires a caring approach, be prepared to share examples from your past experiences where you've demonstrated empathy and excellent customer service. Think about situations where you’ve gone above and beyond for a patient or customer, as this will highlight your suitability for the position.
✨Practice Your Communication Skills
Strong verbal and written communication skills are crucial for this role. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to explain complex information to someone in a simple way, showcasing your ability to communicate effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle stressful situations. Think about how you would manage a patient’s concerns or an unexpected issue during a procedure. Preparing for these types of questions will help you feel more confident and ready to impress.