At a Glance
- Tasks: Join the Failsafe team to ensure smooth patient pathways and handle administrative processes.
- Company: InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: Enjoy 25 days annual leave, a generous pension scheme, and access to thousands of discounts.
- Other info: Flexible working patterns and fantastic career growth opportunities await you!
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: GCSE or equivalent, experience in patient care, and strong communication skills.
The predicted salary is between 24865 - 24865 £ per year.
Location: Essex or Middlewich. This is a full-time permanent role, and can be based locally to Essex, or from Middlewich.
Salary: £24,865.66
This is a full-time role, working 37.5 hrs per week. InHealth is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience. We do this to ensure early diagnoses and to reduce diabetes related complications to our patients.
What you will do:
- You will be joining our Failsafe team, in addition to usual care which includes appointing, examination/treatment and discharge, our failsafe team ensure that if something goes wrong in the patient’s pathway, administrative processes are in place and actioned to identify any errors in procedures.
What you are responsible for:
- Monitoring all patients referred to the Hospital Eye Service Department in line with guidance and policy.
- Supporting the booking of appointments for the patient based on their referral type in line with national set timelines.
- Ensuring patients on discharge are referred back into the programme within the correct pathway and patient’s GP has been informed.
- Liaising with Maternity Units within the Hospital to ensure that all Diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme.
- Auditing the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually.
- Reviewing and responding to individual queries & data capture.
We are looking for someone who is:
- Educated to GCSE or equivalent qualifications and/or training/experience in Patient Care.
- Experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively.
- Comfortable with audits and reporting.
- A good listener with excellent verbal and written communication skills.
- Aware of the importance of patient confidentiality and data protection.
- Able to maintain and ensure observation of robust internal quality assurance measures to meet national standards.
- Flexible in weekly working patterns and locations as required.
- A team player who is supportive, reliable and trustworthy.
- Approachable, dedicated and hardworking.
- A people person – someone who enjoys working alongside and helping others.
- Calm and focused in challenging situations.
- Great at organising things and able to prioritise their workload.
- Good at attention to detail.
- Able to work well within set procedures.
You should apply if you have experience:
- Previous experience in an administrative role.
- A passion for healthcare.
What's in it for you:
- We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
- In addition to this, we also offer:
- 25 days annual leave (plus bank holidays).
- Generous company contribution pension scheme.
- Fantastic learning and development opportunities.
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme.
- Monthly award programme and online peer-to-peer recognition.
- Refer a friend bonus.
- Discounts on InHealth’s healthcare services.
- Smart tech, Cycle to Work and thousands of discounts and cashback options.
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Administrator in Essex employer: Inhealth Group
InHealth is an exceptional employer, offering a supportive and dynamic work environment for Administrators in Essex or Middlewich. With a strong focus on employee well-being, we provide a comprehensive benefits package, including generous annual leave, a robust pension scheme, and extensive learning opportunities to foster personal and professional growth. Our commitment to a people-centric culture ensures that you will be part of a team that values trust, passion, and care, making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at InHealth. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of patient care and administrative processes. Show us you’re passionate about healthcare and ready to make a difference!
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll need to handle queries effectively. Role-play with a friend to get comfortable with potential questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Administrator in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience in patient care and administration, and show us how you align with our values of Trust, Passion, Care, and Fresh Thinking.
Showcase Your Communication Skills:Since this role involves liaising with patients and healthcare professionals, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Emphasise Attention to Detail:We’re looking for someone who can handle audits and reporting effectively. Make sure to mention any previous experiences where your attention to detail made a difference, especially in administrative tasks.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role within the Failsafe Team. Familiarise yourself with the responsibilities listed in the job description, especially around patient monitoring and appointment booking. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Administrator, you'll need to communicate effectively with patients and colleagues. Prepare examples of how you've handled customer queries or sensitive situations in the past. Practising clear and concise responses will demonstrate your verbal communication skills during the interview.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be ready to discuss your experience with audits and reporting. Share specific instances where your attention to detail made a difference, whether in previous jobs or during your education. This will reassure the interviewers that you can maintain high standards in patient care.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
