At a Glance
- Tasks: Welcome and support patients through their MRI scans while managing administrative tasks.
- Company: Join InHealth, the UK's largest provider of diagnostic healthcare solutions.
- Benefits: Enjoy 27 days leave, private medical insurance, and discounts on various services.
- Other info: Flexible working hours and opportunities for personal and professional growth await you.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Empathy, strong communication skills, and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.
As part of our clinical support team at Cramlington, you will be essential in ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.
Hours: 4x9hr shifts on a rota Monday to Sunday. Shift pattern could vary to support business need if required. You may also be asked to support in other Northumbria departments such as Hexham, North Tyneside and Wansbeck if required to support. Having access to a car and not public transport would also be required for this based on shift patterns and travel to support if required.
What you are responsible for:
- Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
- Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally.
- Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable).
- Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately.
- Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
- Accurately entering all relevant patient data into the patient management system.
- Managing administrative tasks within the unit that include dealing with telephone, direct and face-to-face enquiries.
- Booking clinically validated appointments on the internal system.
- Ensuring all payments are invoiced promptly and accurately.
We are looking for someone who has:
- An empathetic and caring approach.
- A passion for delivering the highest level of customer service.
- A good understanding of health and safety and infection control.
- The ability to work independently and as part of a multi-skilled team.
- Flexibility in working patterns to fulfil site requirements.
- Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner.
- Strong administration skills with an ability to pick up new systems quickly.
- The passion to attend courses to enhance their knowledge and skills for the role required.
You should apply if you have the below experience:
- Experience in a similar healthcare role, delivering hands-on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer-focused environment.
- Proficient administration skills, such as experience using Microsoft Packages.
- Working in a fast-paced environment.
What's in it for you:
- We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to fashion, travel, eating out, technology, leisure and more.
- In addition to this, we also offer: 27 days annual leave (plus bank holidays), generous company contribution pension scheme, private medical insurance options, life assurance, hybrid and flexible working opportunities, fantastic learning and development opportunities, 24/7 access to a dedicated well-being hub and an Employee Assistance Programme, enhanced parental leave, monthly award programme and online peer-to-peer recognition, long service recognition, with vouchers and additional annual leave, refer a friend bonus, discounts on InHealth's healthcare services, smart tech, Cycle to Work and thousands of discounts and cashback options, paid-for professional memberships and more.
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Clinical Assistant Administrator in Cramlington employer: Inhealth Group
InHealth is an exceptional employer, offering a supportive and dynamic work environment in Cramlington where you can make a real difference in patients' lives. With a strong focus on employee well-being, we provide generous benefits including 27 days of annual leave, private medical insurance options, and extensive learning and development opportunities to help you grow both personally and professionally. Join us in our mission to deliver high-quality healthcare solutions while enjoying a culture that values trust, passion, and care.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Assistant Administrator in Cramlington
✨Tip Number 1
Get to know the company! Research InHealth and understand their values, especially around patient care. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Clinical Assistant Administrator, you'll be interacting with patients all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any questions or concerns professionally.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at InHealth. Plus, it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Clinical Assistant Administrator in Cramlington
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your passion for delivering top-notch patient care. Share any relevant experiences that highlight your empathetic approach and commitment to making patients feel comfortable and informed.
Highlight Your Admin Skills:Since the role involves a fair bit of admin work, make sure to showcase your strong administration skills. Mention any experience with Microsoft packages or similar systems, and how quickly you can adapt to new tools.
Be Clear and Concise:We love a well-structured application! Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Assistant Administrator. Familiarise yourself with patient care protocols, administrative tasks, and the importance of customer service in a healthcare setting. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role is heavily patient-facing, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you've successfully managed patient concerns or provided exceptional customer service. This will highlight your ability to connect with patients and ensure they feel cared for.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Think about how you would manage a patient who is anxious about their MRI scan or how you would prioritise tasks during a busy shift. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and career goals.
