Part-Time Patient Administrator (Endoscopy)
Hours: 28.5 hours per week (3 days, 8am–6pm)
Flexibility required: Monday to Sunday, based on service needs
We are seeking a Part-Time Patient Administrator to join our Endoscopy team at our Cornwall unit. In this role, you will deliver a professional, patient-focused service throughout the diagnostic journey, while supporting the smooth administration of endoscopy services in a fast-paced clinical environment.
Key Responsibilities
- Act as a welcoming and professional first point of contact, managing patients from arrival to departure
- Handle telephone and in-person enquiries efficiently, ensuring queries are prioritised and resolved appropriately
- Schedule clinically validated appointments in line with priority and system requirements
- Track and distribute imaging data and reports, ensuring timely delivery in line with clinical and contractual standards
- Support month-end administrative processes for the management team
- Process patient invoicing accurately, ensuring payments are collected, recorded, and banked promptly
About You
- Experience in a customer or patient-focused environment
- Confident using Microsoft Office and other IT systems
- Strong written and verbal communication skills
- Able to work independently as well as part of a collaborative, multi-skilled team
What's in it for you
We offer permanent employees a fantastic benefits package, accessible through our mobile-enabled rewards platform, InJoy. This is your go-to place for thousands of offers and discounts across fashion, travel, dining, tech, leisure, and more!
In addition to this, we also offer:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Sick pay for peace of mind, so you can rest and recover without financial worry
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on our healthcare services
- Smart tech, Cycle to Work, and thousands of discounts and cashback options
- For eligible* roles - an additional payment of £10 per hour, up to £50 per day, for each weekend day worked - paid monthly in arrears
- Paid-for professional memberships and more!
Supporting our people’s happiness at work is a top priority. That means offering meaningful opportunities for personal and professional growth, with an innovative approach to development that helps you be the best version of yourself and build a real career pathway.
About us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
