At a Glance
- Tasks: Engage with patients to boost participation in diabetic eye screening programmes.
- Company: Join InHealth, the UK's largest provider of diagnostic and healthcare solutions.
- Benefits: Enjoy 25 days leave, discounts, and a fantastic rewards platform.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: GCSE or equivalent, customer service experience, and strong communication skills.
The predicted salary is between 24784 - 24784 £ per year.
The post-holder will be responsible for increasing programme participation among patients in underserved groups, specifically those identified as Persistent Did Not Attenders (PDNAs). You will proactively engage with, encourage, and educate patients on the importance and benefits of the diabetic eye screening pathway. Ensuring that patients' views are heard and acted upon—and that strong, collaborative relationships are developed—is key to the success of this role.
What you are responsible for:
- Drive higher programme uptake by targeting and reducing PDNA patient levels
- Making outbound telephone calls to programme PDNA patients
- Proactively communicate with underserved groups, including educating patients on the benefits of participating in the programme
- Document and record PDNA contact attempts and patient feedback
- Evaluate, adapt, and recommend improvements to PDNA contact strategies based on feedback received
- Provide monthly reports on PDNA contact attempts, patient feedback, and progress in reducing PDNA percentages
- Track and evaluate PDNA patients through their screening pathway, understanding their participation in the programme (i.e. whether or not they attended clinic)
- Focus engagement efforts on underserved groups, including individuals with learning disabilities, diverse ethnic communities, patients in areas of greater deprivation, and non-responders
- Engage and liaise with mental health units, large care homes, universities, and military establishments within the programme area to ensure the screening service meets their specific needs, patients receive timely screening, and high uptake and coverage are achieved
You will:
- Be confident and articulate on the telephone
- Educated to GCSE or equivalent
- Have experience in dealing with customers and/or patients, understanding their needs, concerns and thoughts
- Understand the importance of patient confidentiality and be aware of data protection
- Promote a Risk Management culture by ensuring that all business and workplace risks (including work practices and environment) are identified, assessed and reported
- The post holder is expected to comply with the provisions of the Incident Reporting & Management Policy
- Demonstrate competent computer skills, with the ability to effectively operate various software programs and troubleshoot basic technical issues
- Work in the best interest of the patient, treating them with respect and maintaining their dignity
- Exercise judgement and make decisions within the framework of legislation and Company policy. Matters not covered by existing policy are referred to the Programme Manager and/or Director of Governance and Clinical Services for guidance
- Responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role
- Comply with InHealth Equal Opportunity Policy and Race Equality Scheme and must not discriminate on the grounds of sex, colour, race, ethnic or national origins, marital status, age, disability, sexual orientation or religious belief
- Undertake the allocated IG Training Tool Modules and read the Security Policy signing the Security Commitment Form to confirm they have read, understood and will adhere to the policy
You have experience of:
- Working within NHS screening Programmes
- Previous experience in a healthcare environment
- Handling telephone calls with customer/patient interactions
- Using computers, Microsoft Office Products and other IT Packages
- Demonstrating strong communication skills, both verbal and written
What's in it for you:
- 25 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Monthly award programme and online peer-to-peer recognition
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Administration & Engagement Officer in Cambridge employer: Inhealth Group
InHealth is an exceptional employer located in Cambridge, offering a supportive work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package including generous annual leave, a robust pension scheme, and access to a dedicated well-being hub, employees are empowered to thrive both personally and professionally. The role of Administration & Engagement Officer not only allows you to make a meaningful impact on patient care but also provides opportunities for continuous learning and development within a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administration & Engagement Officer in Cambridge
✨Tip Number 1
Get your networking game on! Reach out to people in the healthcare sector, especially those connected to NHS screening programmes. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Practice your phone skills! Since you'll be making outbound calls, it’s crucial to sound confident and articulate. Grab a friend or family member and do some mock calls to get comfortable with the conversation flow.
✨Tip Number 3
Show your passion for patient care! When you get the chance to speak with potential employers, share your thoughts on the importance of engaging underserved groups. It’ll show them you’re not just looking for a job, but you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administration & Engagement Officer in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Administration & Engagement Officer. We want to see how you can help us engage with underserved groups and improve patient participation!
Show Off Your Communication Skills:Since this role involves a lot of telephone interaction, it’s crucial to demonstrate your strong communication skills in your written application. Let us know about your experience in handling customer or patient interactions effectively.
Highlight Relevant Experience:If you've worked within NHS screening programmes or have experience in a healthcare environment, make sure to mention it! We’re keen to see how your background can contribute to our mission of improving healthcare for patients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Inhealth Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administration & Engagement Officer. Familiarise yourself with the importance of engaging underserved groups and how to effectively communicate the benefits of diabetic eye screening. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves making outbound calls and engaging with patients, practice your telephone communication skills. You could role-play with a friend or family member to simulate real-life scenarios. Focus on being articulate and empathetic, as these qualities are crucial for building rapport with patients.
✨Prepare Examples from Your Experience
Think of specific examples from your past experiences that demonstrate your ability to handle customer interactions, especially in a healthcare setting. Be ready to discuss how you've successfully engaged with diverse groups or adapted your approach based on feedback. This will showcase your problem-solving skills and adaptability.
✨Show Your Passion for Patient Care
During the interview, express your commitment to patient care and confidentiality. Share why you believe it's important to support underserved communities and how you can contribute to improving their healthcare experiences. This passion will resonate with the interviewers and align with the company's values.
