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- Tasks: Welcome patients and support them throughout their diagnostic journey in a fast-paced environment.
- Company: Join InHealth, the UK's largest provider of diagnostic and healthcare solutions.
- Benefits: Flexible shifts, competitive pay, and a supportive team culture.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Opportunity for career growth in a people-focused organisation.
The predicted salary is between 30000 - 42000 £ per year.
Shifts: 8am-6pm, you need to be flexible through Monday to Sunday as it will be done on a rota basis.
We are looking for a Patient Administrator to join our friendly and fast-paced Endoscopy team in Bristol! As part of InHealth, you will play a key role in ensuring every patient receives a warm, professional, and seamless experience throughout their diagnostic journey. You will work closely with clinical teams and provide essential administrative support to help keep our endoscopy services running smoothly.
Main duties of the job:
- Welcome patients with professionalism and warmth, supporting them from arrival to departure.
- Handle telephone and face-to-face enquiries promptly, sharing information and prioritising queries.
- Book clinically validated appointments accurately and in line with clinical priority.
- Track and distribute imaging data and reports, ensuring results are sent on time.
- Support month-end administrative tasks for the management team.
- Process patient invoices and payments accurately, recording and banking them promptly.
About you:
- Experienced in a customer or patient-facing role.
- Confident using Microsoft Office and IT systems.
- A strong communicator, both written and verbal.
- Able to work independently and as part of a multiskilled team.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Administrator in Bristol employer: Inhealth Group
Contact Detail:
Inhealth Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administrator in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on InHealth and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve patient care.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Patient Administrator and be ready to share examples of your customer service skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Patient Administrator role.
We think you need these skills to ace Patient Administrator in Bristol
Some tips for your application 🫡
Show Your Warmth: Since you'll be welcoming patients, make sure your application reflects your friendly and professional nature. Use a warm tone in your cover letter to show that you genuinely care about providing a great experience.
Highlight Relevant Experience: If you've worked in customer or patient-facing roles before, shout about it! We want to see how your past experiences can help you excel as a Patient Administrator. Tailor your CV to showcase those skills.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you're the right fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Inhealth Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Administrator role and its responsibilities. Familiarise yourself with the key duties like welcoming patients, handling enquiries, and booking appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Patient Administrator, strong communication is crucial. Prepare examples of how you've effectively communicated with patients or customers in the past. Think about times when you handled difficult situations or provided excellent service, as these stories will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. These might involve handling patient queries or managing administrative tasks under pressure. Practice your responses to common scenarios related to the role, focusing on how you would ensure a seamless experience for patients while maintaining professionalism.
✨Demonstrate Your IT Proficiency
Since the role requires confidence in using Microsoft Office and IT systems, be prepared to discuss your experience with these tools. You could mention specific software you've used in previous roles and how it helped you manage tasks efficiently. This will reassure the interviewer that you can handle the administrative aspects of the job.
