Clinical Assistant in Barnet

The Clinical Assistant is essential to ensuring patients receive the best standard of care from arrival through to departure, ensuring patients feel informed and engaged throughout the diagnostic pathway. You will primarily welcome patients into the clinical area and prepare them for their MRI scan, while also providing administrative support to the clinical and clerical teams.

Working Hours
36 hours a week – Monday to Sunday; 3x12hr shifts between 6.45am and 9pm typically.

Key Responsibilities

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure.
• Escorting patients to and from the clinical area, explaining the procedure in full and ensuring any questions or concerns are managed professionally.
• Completing the patient’s pre‑scan data protection/consent form and health and safety questionnaire (where applicable).
• Assessing and monitoring the patient’s condition after the procedure, ensuring that any changes are reported to the relevant staff immediately.
• Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
• Accurately entering all relevant patient data into the patient management system.
• Managing administrative tasks within the unit that include dealing with telephone, direct and face‑to‑face enquiries.
• Booking clinically validated appointments on the internal system.
• Ensuring all payments are invoiced promptly and accurately.

Required Skills and Experience

• An empathetic and caring approach.
• A passion for delivering the highest level of customer service.
• A good understanding of health and safety and infection control.
• The ability to work independently and as part of a multi‑skilled team.
• Flexibility in working patterns to fulfil site requirements.
• Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner.
• Strong administration skills with the ability to pick up new systems quickly.
• The passion to attend courses to enhance their knowledge and skills for the role required.
• Experience in a similar healthcare role, delivering hands‑on patient care, or a passion to learn and work in a busy healthcare environment following experience in a customer‑focused environment.
• Proficient administration skills, such as experience using Microsoft Packages.
• Working in a fast‑paced environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.