At a Glance
- Tasks: Welcome and support patients, manage appointments, and ensure smooth administrative processes.
- Company: Join InHealth, the UK's largest provider of diagnostic healthcare solutions.
- Benefits: Enjoy 27 days leave, flexible working, discounts, and a fantastic rewards platform.
- Other info: Great opportunities for personal and professional growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Experience in admin roles, strong IT skills, and a caring attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
Hours
- Monday-Sunday,
- 36 hours per week, typically working 3 x 12hr
In Health sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide.
Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.
As a Patient Administrator within our Walsall site, you will play a pivotal role in how we support our patients throughout their healthcare journey.
Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.
What you are responsible for
- Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
- Booking clinically validated appointments on the internal system
- Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
- Tracking and distributing imaging data and reports as required
- Utilising relevant IT systems to support the delivery of a high-quality imaging service
- Assist with monthly reports
- Complying with ISO standards, respecting and protecting confidentiality
- Reporting any incidents, feedback or complaints effectively
- Ensuring patient and customer focus is central to the commercial success of the business.
We are looking for someone who has
- Flexibility in working patterns to fulfil site requirements
- A proficient understanding of IT packages and administration tasks
- The ability to prioritise tasks whilst maintaining accuracy and attention to detail
- Effective communication skills, both on the phone and face to face
- A strong understanding of confidentiality and data protection
- A supportive, trustworthy and reliable approach to their work
- An empathetic and caring approach.
You should apply if you have experience
- Working in a fast-paced administrative role
- Being in a patient or customer facing environment
- Experience in a healthcare environment would be desirable but not essential
- Knowledge and experience of using Microsoft and other IT Packages
- Quickly learning new systems
- Working independently and as part of a wider team.
- What's in it for you
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called In Joy.
This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on In Health’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth.
We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us
In Health is the UK’s largest specialist provider of diagnostic and healthcare solutions.
Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures.
In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030.
We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
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Patient Administrator in Walsall employer: InHealth Group Limited
At InHealth, we pride ourselves on being a compassionate and supportive employer, dedicated to making a real difference in the lives of patients through our Breast Screening Administrator role. Our team-oriented culture fosters personal and professional growth, offering extensive learning opportunities and a fantastic benefits package that includes generous leave, flexible working options, and access to a well-being hub. Join us in a fulfilling career where your contributions directly impact the health and happiness of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administrator in Walsall
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like InHealth Group Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at InHealth Group Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like InHealth Group Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Administrator in Walsall
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at InHealth Group Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at InHealth Group Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to InHealth Group Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at InHealth Group Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at InHealth Group Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research InHealth Group Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
