At a Glance
- Tasks: Welcome patients and ensure a smooth, compassionate healthcare experience.
- Company: Join InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: Enjoy 27 days annual leave, flexible working, and discounts on fashion, travel, and more!
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 10 - 10 £ per hour.
Hours: Full Time, 37.5 hours per week (4 days per week)
Shift Pattern: Between 8:00am and 6:00pm, Monday to Sunday
Are you passionate about delivering outstanding customer service and making a difference to patients' healthcare journeys? We are looking for a Patient Administrator to join our friendly Endoscopy team in our new CDC in Bristol, Patchway. This is an exciting opportunity to work in a dynamic healthcare environment where you will play a vital role in ensuring patients receive a seamless, professional, and compassionate experience from arrival through to discharge.
Working closely with clinical and operational colleagues, you will provide high-quality administrative support and help ensure the smooth running of our endoscopy service.
What You'll Be Doing
- Welcoming patients and providing a professional, friendly experience from arrival through to departure.
- Managing telephone and face-to-face enquiries, ensuring queries are handled efficiently and appropriately.
- Booking and managing appointments in line with clinical priorities and service requirements.
- Processing patient payments, invoices, and maintaining accurate patient records.
- Supporting the smooth running of the service through administrative tasks, including report distribution and month-end activities.
What We're Looking For
- Experience in an administration, customer service, or patient-facing role.
- Excellent communication and interpersonal skills with a patient-focused approach.
- Strong organisational skills and the ability to manage multiple priorities in a busy environment.
- Confidence using Microsoft Office and other IT systems.
- Ability to work independently while contributing positively to a collaborative team.
What's in it for you
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Sick pay for peace of mind, so you can rest and recover without financial worry
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on our healthcare services
- Smart tech, Cycle to Work, and thousands of discounts and cashback options
- For eligible roles - an additional payment of £10 per hour, up to £50 per day, for each weekend day worked - paid monthly in arrears
- Paid-for professional memberships and more!
Supporting our people's happiness at work is a top priority. That means offering meaningful opportunities for personal and professional growth, with an innovative approach to development that helps you be the best version of yourself and build a real career pathway.
About us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year. Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.
Patient Administrator employer: InHealth Group Limited
At InHealth, we pride ourselves on being a compassionate and supportive employer, dedicated to making a real difference in the lives of patients through our Breast Screening Administrator role. Our team-oriented culture fosters personal and professional growth, offering extensive learning opportunities and a fantastic benefits package that includes generous leave, flexible working options, and access to a well-being hub. Join us in a fulfilling career where your contributions directly impact the health and happiness of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administrator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like InHealth Group Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at InHealth Group Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like InHealth Group Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at InHealth Group Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at InHealth Group Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to InHealth Group Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at InHealth Group Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at InHealth Group Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research InHealth Group Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
