At a Glance
- Tasks: Lead a team to deliver exceptional patient care and improve service quality.
- Company: Join InHealth, the UK's largest specialist provider of diagnostic and healthcare solutions.
- Benefits: Enjoy 25 days annual leave, discounts, and a fantastic rewards platform.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in customer service or healthcare, with strong communication and leadership skills.
The predicted salary is between 40582 - 49600 £ per year.
Our Customer Service teams play a vital role in helping people access the care they need. As a Team Leader, you'll lead a team of Patient Care Advisors, ensuring a high-quality, patient-focused service while driving performance, engagement, and continuous improvement. This role sits within our Lung Cancer Screening Service, supporting the early detection of lung cancer and helping to save lives. As this service continues to grow across the NHS and InHealth, you'll have a unique opportunity to influence and shape how we deliver care in the future. If you're passionate about delivering exceptional service, developing people, and making a real difference to patients, we'd love to hear from you.
About the Role
As a Team Leader, you'll oversee the day-to-day bookings function for the Lung Health Check Service, ensuring efficient operations and excellent patient experiences. You'll work closely with internal and external stakeholders while building strong relationships with your team to achieve service goals.
Key Responsibilities
- Lead, motivate, and support a team of Patient Care Advisors to deliver excellent service and achieve performance targets.
Skills & Experience
- Previous experience in a customer service, patient care, or healthcare environment, with the ability to handle sensitive enquiries effectively.
- Strong communication skills, both written and verbal, with the confidence to build positive relationships at all levels.
- Understanding of patient confidentiality, data protection, quality standards, and health and safety requirements.
- Experience coaching, supporting, or leading others, with previous supervisory or team leadership experience desirable.
- A proactive and adaptable approach, with a commitment to continuous improvement and delivering excellent patient care.
Why Join Us?
This is an exciting opportunity to be part of a growing, life-changing service that has a direct impact on patient outcomes. You'll have the chance to shape the future of Lung Cancer Screening while developing your leadership career in a supportive and innovative environment.
What's in it for you
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
- 25 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Monthly award programme and online peer-to-peer recognition
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year. Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.
InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them. New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.
Customer Service Team Leader in Middlewich employer: InHealth Group Limited
At InHealth, we pride ourselves on being a compassionate and supportive employer, dedicated to making a real difference in the lives of patients through our Breast Screening Administrator role. Our team-oriented culture fosters personal and professional growth, offering extensive learning opportunities and a fantastic benefits package that includes generous leave, flexible working options, and access to a well-being hub. Join us in a fulfilling career where your contributions directly impact the health and happiness of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Middlewich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at InHealth Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like InHealth Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Middlewich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to InHealth Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at InHealth Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at InHealth Group Limited!
How to prepare for a job interview at InHealth Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
