At a Glance
- Tasks: Manage night reception duties and ensure smooth operations while balancing financial accounts.
- Company: Join Montcalm Collection, where hospitality meets timeless style in iconic London hotels.
- Benefits: Enjoy competitive salary, generous holiday allowance, and paid birthday leave.
- Other info: Flexible shifts, continuous learning opportunities, and a vibrant team culture await you.
- Why this job: Be part of a team that creates unforgettable guest experiences and celebrates individuality.
- Qualifications: Experience in hospitality or front office operations with strong numeracy skills.
The predicted salary is between 20790 - 25410 £ per year.
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
WHY JOIN MONTCALM COLLECTION
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
ROLE OVERVIEW
The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. Responsible for ensuring accuracy in guest accounts, balancing the hotel’s revenue, and preparing reports for management, the Night Auditor also serves as a key overnight contact for guests. This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service, ensuring both smooth night operations and readiness for the following day.
RESPONSIBILITIES
- Complete nightly financial audits, balancing guest accounts and revenue.
- Prepare and deliver daily reports for Finance and Front Office management.
- Process late check-ins, early departures, and guest requests.
- Maintain accuracy in billing, postings, and cash handling.
- Serve as a professional and approachable point of contact overnight.
- Manage overnight enquiries, bookings and guest requests.
- Support Night Manager in ensuring operational standards are upheld.
- Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
- Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
- Accurately process payments and ensure the security of guest information.
- Monitor safety and security of the property during the shift.
- Conduct administrative tasks and system checks to support next-day readiness.
- Record and communicate guest feedback and incidents in daily log.
- Respond to emergency situations calmly, ensuring guest and staff safety.
- Maintain the reception and lobby area to a professional standard.
- Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
- Assist the Night Manager in any tasks required to ensure smooth operations.
SKILLS AND QUALIFICATIONS
- Diploma or certificate in Hospitality, Accounting, or equivalent experience.
- Previous experience as Night Auditor or in Front Office operations.
- Strong numeracy and financial reconciliation skills.
- Proficiency in Opera PMS or similar hotel management systems.
- Fluent English required; additional languages are an advantage.
WORKING CONDITIONS
- Overnight shifts, including weekends and bank holidays.
- Extended periods of standing at reception.
- Balance of guest-facing service and administrative tasks.
- Requires focus during late/early hours.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.
Night Receptionist in London employer: Inhabit, Southwick Street
At Montcalm Collection, we pride ourselves on fostering a vibrant work culture that values individuality and teamwork, making it an exceptional place for Night Receptionists to thrive. With competitive salaries, generous holiday allowances, and comprehensive wellbeing support, we empower our employees to grow both personally and professionally while enjoying the unique charm of London’s historic hotels. Join us to be part of a dedicated team that celebrates excellence and creates unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Inhabit, Southwick Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Inhabit, Southwick Street
Don't be shy about reaching out to Inhabit, Southwick Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Inhabit, Southwick Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Inhabit, Southwick Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
