Engineer in London

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

The Shift Engineer is a key member of the Maintenance team, responsible for delivering prompt, effective, and high-quality engineering support across the property. This role ensures that all hotel systems, facilities, and equipment are maintained to Montcalm’s luxury standards while complying with statutory and legal regulations. Reporting to the Maintenance Manager, the Shift Engineer will work across planned and reactive maintenance tasks, contribute to energy efficiency initiatives, and provide technical expertise to support a seamless guest and colleague experience.

COMPETENCIES

• Exceptional Leadership
  • Demonstrates a clear vision for luxury hospitality, aligning the team with excellence.
  • Inspires a culture of professionalism and high standards.
  • Exhibits calm, effective leadership in challenging situations.
• Impeccable Communication Skills
  • Communicates effectively with staff, guests, and stakeholders.
  • Demonstrates cultural sensitivity in interactions.
  • Acts as a brand ambassador for Montcalm Collection.
• Customer-Centric Approach
  • Ensures maintenance supports seamless guest experiences.
  • Anticipates guest needs and ensures issues are resolved promptly.
  • Addresses concerns with discretion and professionalism.
• Strategic Vision & Planning
  • Plans preventive and corrective maintenance to maintain long-term asset value.
  • Introduces innovative approaches to enhance operational efficiency.
  • Seeks opportunities to reinforce the hotel’s luxury brand positioning.
• Operational Excellence
  • Delivers attention to detail in every aspect of maintenance.
  • Implements efficient, quality-driven processes.
  • Manages resources effectively to balance luxury and cost-efficiency.
• Talent Management & Development
  • Recruits, develops, and retains skilled maintenance staff.
  • Implements training aligned with Montcalm standards.
  • Prepares succession plans within the department.
• Financial Acumen
  • Assists the General Manager in budgeting and forecasting.
  • Manages costs effectively without compromising standards.
• Relationship Building
  • Builds effective working relationships across departments.
  • Develops strong partnerships with vendors and suppliers.
• Innovation & Adaptability
  • Embraces technology to optimise maintenance operations.
  • Adapts to emerging hospitality trends and sustainability initiatives.
  • Encourages continuous improvement.
• Crisis Preparedness
  • Identifies and mitigates operational risks.
  • Leads the emergency response team alongside the General Manager.
  • Ensures staff confidentiality and discretion in crises.
• Sustainability & Social Responsibility
  • Implements sustainable practices in maintenance operations.
  • Supports community and corporate social responsibility initiatives.
• Legal & Regulatory Compliance
  • Ensures compliance with all health, safety, and regulatory requirements.
  • Upholds ethical conduct in all business practices.

KEY RESPONSIBILITIES

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Develop and implement preventive maintenance programmes.
• Lead, supervise, and motivate the maintenance team and external contractors.
• Monitor and control departmental expenses, labour, and contracted services.
• Maintain inventory of tools, supplies, and spare parts.
• Conduct performance reviews and foster a positive team culture.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Conduct regular safety inspections, audits, and corrective actions.
• Coordinate with external inspectors to ensure certifications are up to date.
• Maintain detailed maintenance records and reports.
• Implement energy efficiency initiatives and monitor usage.
• Actively participate in emergency and crisis response planning.

SKILLS & QUALIFICATIONS

• Proven experience in a supervisory role within Front Office or a similar luxury hospitality environment.
• Strong leadership and people skills with the ability to motivate a team.
• Excellent communication, problem-solving, and organisational skills.
• Proficiency in PMS systems (Opera or similar).
• High attention to detail and ability to multitask under pressure.
• A passion for hospitality and creating memorable guest experiences.
• Fluency in English and any additional languages is an advantage.

WORKING CONDITIONS

• Flexible working hours including weekends, evenings, and bank holidays.
• Requires standing for extended periods and occasional manual handling.
• Guest-facing role requiring professional appearance and demeanour.