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- Tasks: Supervise hotel operations, ensuring exceptional guest experiences and service excellence.
- Company: Join Inhabit Hotels, a community-focused urban wellness hotel in London.
- Benefits: Enjoy competitive salary, generous holiday allowance, and wellbeing support.
- Other info: Flexible schedule with opportunities for continuous learning and development.
- Why this job: Be a key player in creating memorable experiences for guests while growing your career.
- Qualifications: Experience in luxury hotel management and strong guest service skills required.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired. With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Duty Manager plays a key supervisory role in ensuring smooth day‑to‑day hotel operations across all departments, particularly during evenings, weekends, and peak periods. Acting as the senior manager on duty in the absence of senior leadership, this role is responsible for maintaining service excellence, handling guest concerns with discretion, and supporting colleagues to deliver seamless and personalized guest experiences. The Duty Manager ensures that brand standards are upheld, operational issues are resolved promptly, and the highest levels of guest satisfaction are achieved in line with Montcalm Collection’s commitment to luxury hospitality.
Responsibilities
- Act as the senior decision‑maker during assigned shifts in the absence of senior managers.
- Supervise front office and guest services staff, ensuring performance aligns with luxury service standards.
- Carry out daily inspections of public areas, back‑of‑house spaces, and guest facilities.
- Handle guest complaints with empathy and efficiency, ensuring follow‑up actions are completed.
- Support and liaise with Housekeeping, F&B, and Engineering teams to resolve operational issues.
- Ensure accurate and timely completion of daily reports, shift handovers, and logbooks.
- Oversee cash handling procedures and ensure compliance with financial policies.
- Maintain visibility in the lobby and other guest‑facing areas during busy periods.
- Ensure health & safety, fire, and security procedures are followed by all staff on duty.
- Train, coach, and mentor team members to uphold Montcalm Collection service standards.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills and Qualifications
- Previous experience in a supervisory or duty management role within a luxury hotel environment.
- Strong knowledge of hotel operations and guest service standards.
- Proficiency in hotel management systems (e.g., Opera PMS, POS).
- Additional training in health & safety, fire safety, or first aid is an advantage.
- Fluency in English required; additional languages preferred.
Working Conditions
- Flexible schedule including evenings, weekends, and public holidays.
- Active role requiring visibility across guest‑facing and operational areas.
- Periods of standing, walking, and light manual handling.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Duty Manager in London employer: Inhabit, Southwick Street
Contact Detail:
Inhabit, Southwick Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Inhabit Hotels or similar places. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show your passion for hospitality during interviews. Share stories about how you've gone above and beyond for guests in previous roles. This will help us see that you truly care about creating memorable experiences.
✨Tip Number 3
Be prepared to demonstrate your problem-solving skills. As a Duty Manager, you'll need to handle guest complaints and operational issues on the spot. Think of examples from your past where you turned a challenging situation into a positive outcome.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing exceptional guest service and how you embody the values of mindfulness and community that we cherish at Inhabit Hotels.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant supervisory experience and any specific skills that align with our luxury service standards. We want to see how you can contribute to our mission of creating restorative experiences for our guests.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information logically. This will help us quickly see your qualifications and understand why you’re a great fit for the role without sifting through unnecessary details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Inhabit Hotels!
How to prepare for a job interview at Inhabit, Southwick Street
✨Know Your Stuff
Before the interview, make sure you’re familiar with Inhabit Hotels and their commitment to wellness and guest satisfaction. Research their values and think about how your experience aligns with their mission to create a restorative experience for guests.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past roles where you've successfully managed teams, resolved conflicts, or improved service standards. This will show that you're ready to step up in the absence of senior management.
✨Practice Empathy
Handling guest complaints with empathy is crucial in this role. Think of scenarios where you’ve turned a negative guest experience into a positive one. Be ready to discuss these during the interview to highlight your problem-solving skills and customer service focus.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.