Linen Porter in City of Westminster

Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired. With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.

The Housekeeping Porter plays a vital support role within the housekeeping department, ensuring the smooth operation of cleaning and maintenance activities across guest rooms, public areas, and staff spaces. This position is responsible for assisting the housekeeping team by transporting linen and supplies, maintaining equipment, and contributing to the overall cleanliness and presentation of the hotel. The Housekeeping Porter also interacts with guests and other departments to deliver exceptional service and uphold the hotel’s standards of hygiene, safety, and guest satisfaction. The role requires a proactive, detail‑oriented individual with strong organizational skills and a commitment to excellence. By working collaboratively with the housekeeping team and responding promptly to requests, the Housekeeping Porter helps create a welcoming and comfortable environment for all guests.

The Housekeeping Porter provides essential support to the housekeeping team by ensuring the smooth flow of supplies, maintaining cleanliness in public and staff areas, and assisting with room setups and turnovers. This role is key to delivering a high standard of hygiene and comfort throughout the hotel, contributing directly to a positive guest experience through efficient service and attention to detail.

Responsibilities

• Greet hotel guests with a warm welcome and smile.
• Assist the housekeeping team by delivering and collecting linen, supplies, and amenities throughout the property.
• Maintain and organize cleaning carts and equipment.
• Support the housekeeping team in room setups, ensuring rooms are prepared for special requests or events.
• Ensure all public areas and staff spaces are clean, tidy, and well‑maintained.
• Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood, and other specialized surfaces.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.
• Assist housekeeping staff with room turnovers and general cleaning tasks when necessary.
• Respond promptly to housekeeping supervisors’ or management’s requests.
• Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.
• Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.
• Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.
• Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.
• Any lost property found in the public areas must be handed in to the supervisor.
• Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
• Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.
• Carry out additional duties as assigned by the Housekeeping Supervisor.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills and Qualifications

• Exceptional attention to detail and a commitment to maintaining high standards.
• Good communication and interpersonal skills.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to adapt to changing guest needs and preferences.
• Dedication to providing an exceptional guest experience.

Working Conditions

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast‑paced, high‑pressure environment.
• Physical demands such as being on the feet for long periods of time and manual handling.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two‑year service.
• Cash‑back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.