At a Glance
- Tasks: Lead the housekeeping team to maintain five-star cleanliness and service standards.
- Company: Join Inhabit Hotels, a community-focused urban wellness hotel group in London.
- Benefits: Enjoy competitive salary, generous holiday allowance, and paid birthday leave.
- Other info: Flexible shifts, continuous learning opportunities, and a supportive team culture.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience in luxury hotels and strong organisational skills required.
The predicted salary is between 25000 - 29000 £ per year.
Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired. With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a community that will welcome you back, time and time again.
We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Housekeeping Supervisor supports the Executive Housekeeper in leading the housekeeping team to maintain the highest standards of cleanliness, presentation, and service across guest rooms, public areas, and back‑of‑house spaces. This role involves supervising daily operations, allocating tasks, conducting inspections, and ensuring staff are motivated, well‑trained, and supported to deliver a luxury experience. With a keen eye for detail and a hands‑on leadership style, the Housekeeping Supervisor plays a vital role in creating an exceptional guest journey and upholding the reputation of Montcalm Collection Hotels.
Responsibilities
- Supervise daily housekeeping operations, ensuring all areas are cleaned to five‑star standards.
- Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
- Allocate tasks and monitor workload to ensure efficient use of staff resources.
- Ensure departure rooms are prioritised to support smooth guest check‑ins.
- Oversee staff grooming, presentation, and compliance with professional standards.
- Support the training, development, and performance evaluation of team members.
- Handle guest requests and complaints promptly and professionally.
- Collaborate with Front Office regarding room moves, early arrivals, and special requests.
- Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
- Ensure proper handling, storage, and use of cleaning equipment and chemicals.
- Maintain accurate records of room status, lost & found items, and housekeeping activities.
- Support onboarding of new colleagues and delivery of safety and operational training.
- Foster a culture of teamwork, accountability, and continuous improvement.
Skills and Qualifications
- Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a diverse team.
- Knowledge of housekeeping systems and Microsoft Office Suite.
- High attention to detail and commitment to maintaining luxury standards.
Working Conditions
- Flexibility to work shifts, including weekends, evenings, and holidays.
- Ability to work in a fast‑paced environment.
- Physical requirements: prolonged standing/walking, manual handling, and lifting to 25 lbs.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Housekeeper Supervisor in City of Westminster employer: Inhabit, Southwick Street
Inhabit Hotels is an exceptional employer that prioritises the wellbeing and growth of its team members, offering a competitive salary, generous holiday allowance, and comprehensive support for mental and physical health. With a strong focus on community and personal development, employees benefit from tailored wellbeing experiences, continuous learning opportunities, and a culture that celebrates milestones and achievements. Located in vibrant west London, Inhabit Hotels provides a unique environment where staff can thrive both professionally and personally, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Inhabit, Southwick Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Inhabit, Southwick Street
Don't be shy about reaching out to Inhabit, Southwick Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeper Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Inhabit, Southwick Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Inhabit, Southwick Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
